Which of the following is least likely to be a critical success factor within the internal business perspective of the balanced scorecard?
A) Increasing throughput
B) Increasing productivity
C) Increasing non-value-added time
D) Increasing manufacturing cycle efficiency (MCE)

Question

Quizplus · Accepted Answer

Increasing non-value-added time would not be a critical success factor in the internal business perspective of the balanced scorecard, as it is indicative of inefficiencies and waste in the processes, which would be a negative factor for the business. The other options, increasing throughput, productivity, and manufacturing cycle efficiency are all positive factors that would contribute to the success of the business.

Which of the Following Is Least Likely to Be a Critical