An emphasis on business processes is different to a functional perspective of the organisation because a business process emphasis:
A)Offers highly defined tasks and responsibilities.
B)Gives employees the freedom to do what they want in order to please the customer.
C)Acknowledges cross-functional communication and action is essential to the customer's needs.
D)Views the customer needs as secondary to those of the functional divisions.

Question

Quizplus · Accepted Answer

A business process perspective emphasizes the importance of cross-functional communication and action in meeting the needs of customers. It is opposite to a functional perspective, which places more importance on individual functional departments and their own objectives. Option A is incorrect because while business processes do offer defined tasks and responsibilities, it is not the defining characteristic. Option B is incorrect because the freedom to do what they want is not a characteristic of a business process emphasis. Option D is incorrect because viewing customer needs as secondary goes against the purpose of a business process perspective.

An Emphasis on Business Processes Is Different to a Functional