The business process can yield benefits for an organisation through:
A)Ignoring customer service and focussing on superior product design
B)offering customers cheaper prices
C)outsourcing all customer service activities
D)improved customer service and customer relations through a value adding emphasis

Question

Quizplus · Accepted Answer

By improving customer service and customer relations through a value adding emphasis, an organization can enhance customer satisfaction, loyalty and retention. This can lead to repeat purchases, positive reviews and referrals, resulting in increased revenue and profitability. Ignoring customer service or outsourcing all customer service activities can lead to poor customer experiences and negative impacts on the company's reputation. Cheaper prices alone may not necessarily improve customer satisfaction or loyalty, as customers may value other aspects such as quality, convenience or customer service.

The Business Process Can Yield Benefits for an Organisation Through