Question 1

Nancy identifies that a particular NGO is a problematic stakeholder.This implies that the NGO will oppose the course of action proposed by Nancy's company and should be considered an important stakeholder.

Accepted Answer

False

Question 2

Legitimacy is a generalized perception that the actions of an entity are appropriate within some socially constructed system of norms.

Accepted Answer

Legitimacy is indeed a perception that the actions of an entity (such as an individual, organization, or government) are appropriate according to the norms and values of a given society or community. It is not an objective quality, but rather a subjective assessment made by members of that society or community.

Question 3

Stakeholder management represents how managers perceive stakeholders.This suggests that stakeholders can be controlled.

Accepted Answer

Stakeholder management is not about controlling stakeholders, but rather about understanding their needs, interests, and expectations and engaging with them in a way that promotes collaboration and shared value creation. Stakeholders cannot be fully controlled as they have their own interests and agendas. It is important for managers to recognize and manage conflicts among stakeholders and work towards finding mutually beneficial solutions.

Question 4

Stakeholder attributes: power,legitimacy,and urgency,exist in an objective,steady state.

Accepted Answer

The attributes of power, legitimacy, and urgency are not objective and steady state, but rather subjective and dynamic. They can change over time and depend on various factors such as the stakeholder's position, influence, and level of interest in the organization's activities.

Question 5

Bart is hoping to develop effective strategies to help his company deal with hiring practices for employees.He does a matrix map to determine the influence of the union on this process.Although useful,matrix mapping will not help Bart identify appropriate courses of action to counter or influence the demands placed by this stakeholder.

Accepted Answer

Matrix mapping helps in identifying stakeholders' influence and interest, which can guide the development of strategies to manage their expectations and demands, including those from unions.

Question 6

When considering the diagnostic typology of organizational stakeholders,the strategy for managing supportive stakeholders is to encourage the cooperative potential and not ignore them or take them for granted.

Accepted Answer

This statement is true. Supportive stakeholders can be valuable assets to an organization if their cooperative potential is tapped into and nurtured. Ignoring them or taking them for granted can lead to their disengagement or even opposition to organizational goals. Therefore, it is important to actively manage supportive stakeholders and maintain positive relationships with them.

Question 7

When considering the diagnostic typology of organizational stakeholders,the strategy for managing marginal stakeholders is to monitor them closely while recognizing that their interests are narrow and issue-specific.

Accepted Answer

This statement is true. Marginal stakeholders have limited interest and are focused on specific issues, so it is important to monitor their actions closely in order to mitigate any negative impact they may have on the organization.

Question 8

Nahreem is identifying the salient stakeholders for her company.She determines that a particular NGO is dangerous because it possesses power and urgency but lacks legitimacy.

Accepted Answer

The answer of Nahreem is identifying the salient stakeholders for...

Question 9

All corporations should involve themselves in stakeholder management.

Accepted Answer

All corporations have a responsibility to manage their relationships with stakeholders - individuals or groups who have a vested interest in the organization's activities and objectives. Engaging in stakeholder management helps to build trust, mitigate risks, and enhance the reputation of the corporation.

Question 10

Latent stakeholders are those with one attribute and low salience,whereas expectant stakeholders possess three attributes and are more salient.

Accepted Answer

The answer of Latent stakeholders are those with one attribute...

Question 11

A strategy to manage antagonistic stakeholders is to provide educational programs.

Accepted Answer

The answer of A strategy to manage antagonistic stakeholders is...

Question 12

NTM Corporation has assigned Robert to respond to environmental NGOs as a key stakeholder group.Robert considers environmentalism to be an inappropriate concern for business.For this reason,he will be an appropriate choice for this role.

Accepted Answer

Robert's belief that environmentalism is an inappropriate concern for business suggests that he may not be able to effectively respond to environmental NGOs, who are likely to view environmental issues as a top priority.

Question 13

Stakeholder salience may change by acquiring an attribute.

Accepted Answer

Stakeholder salience may change by acquiring an attribute such as greater power, legitimacy, or urgency. This can alter their level of importance and influence in a project or organization.

Question 14

Power can be used to influence another to act in ways other than they intended.

Accepted Answer

That's true. When someone has power over another, they can use that power to manipulate or coerce them into doing things they wouldn't normally do. This can be seen in various contexts, such as relationships, workplaces, politics, and more.

Question 15

The main value of creating a map or diagram of the stakeholders of a company is to gain an understanding for the number of stakeholders and their real and possible influences.

Accepted Answer

Creating a map or diagram of stakeholders can help a company understand the various stakeholders involved in its operations, their interests, and potential influence on the company. This can be useful in developing effective stakeholder engagement strategies and managing risks associated with stakeholder relationships.

Question 16

Low priority stakeholders are supportive of an organization's course of action.

Accepted Answer

Low priority stakeholders are not directly affected by an organization's actions and therefore are usually easier to gain support from compared to high priority stakeholders.

Question 17

Ahmed is assessing and managing stakeholder relationships regarding his company's planned change to their supply chain.He determines that the sales employees within his company are not a particularly powerful threat,but are not likely to cooperate with the planned change.This stakeholder group is considered marginal and should therefore be involved more fully in the decision-making.

Accepted Answer

The sales employees, in this case, would be classified as "Keep Informed" under the power/interest grid in stakeholder management, not as "marginal." Marginal stakeholders typically have low power and low interest, suggesting minimal engagement is needed. Sales employees who are not likely to cooperate but are not a powerful threat would require careful monitoring and targeted communication rather than full involvement in decision-making.

Question 18

Matrix mapping is a technique of categorizing an organization's stakeholders by their influence according to two variables.

Accepted Answer

Matrix mapping is a technique of categorizing an organization's stakeholders by their influence according to two variables.

Question 19

Portfolio analysis can be used to assess stakeholders.

Accepted Answer

Portfolio analysis can be used to assess stakeholders by identifying their level of influence and interest in a project or organization. This allows for targeted communication and engagement strategies to be developed for each stakeholder group.

Question 20

Stakeholder management capability involves analysis of the power stakeholders held over the organization's decisions.This is done in the process level of stakeholder management.

Accepted Answer

Stakeholder management capability involves analyzing stakeholders' power, interest, and influence over the project or organization's decisions, but this is typically considered at various stages of stakeholder management, not limited to the process level. It encompasses identification, analysis, planning, and engagement activities across the project lifecycle.

Quiz 4: Stakeholder and Issue Analysis

Nancy identifies that a particular NGO is a problematic stakeholder.This implies that the NGO will oppose the course of action proposed by Nancy's company and should be considered an important stakeholder.

Legitimacy is a generalized perception that the actions of an entity are appropriate within some socially constructed system of norms.

Stakeholder management represents how managers perceive stakeholders.This suggests that stakeholders can be controlled.

Stakeholder attributes: power,legitimacy,and urgency,exist in an objective,steady state.

When considering the diagnostic typology of organizational stakeholders,the strategy for managing supportive stakeholders is to encourage the cooperative potential and not ignore them or take them for granted.

When considering the diagnostic typology of organizational stakeholders,the strategy for managing marginal stakeholders is to monitor them closely while recognizing that their interests are narrow and issue-specific.

Nahreem is identifying the salient stakeholders for her company.She determines that a particular NGO is dangerous because it possesses power and urgency but lacks legitimacy.

All corporations should involve themselves in stakeholder management.

Latent stakeholders are those with one attribute and low salience,whereas expectant stakeholders possess three attributes and are more salient.

A strategy to manage antagonistic stakeholders is to provide educational programs.

NTM Corporation has assigned Robert to respond to environmental NGOs as a key stakeholder group.Robert considers environmentalism to be an inappropriate concern for business.For this reason,he will be an appropriate choice for this role.

Stakeholder salience may change by acquiring an attribute.

Power can be used to influence another to act in ways other than they intended.

The main value of creating a map or diagram of the stakeholders of a company is to gain an understanding for the number of stakeholders and their real and possible influences.

Low priority stakeholders are supportive of an organization's course of action.

Matrix mapping is a technique of categorizing an organization's stakeholders by their influence according to two variables.

Portfolio analysis can be used to assess stakeholders.

Stakeholder management capability involves analysis of the power stakeholders held over the organization's decisions.This is done in the process level of stakeholder management.