What is total quality management?
A) A philosophy of supplying customers with superior products and services
B) An exchange of information with suppliers and customers to create efficient and effective processes
C) A software system that integrates a company's functions, departments and data into a single system
D) A system which speeds the transformation of raw materials into finished products.

Question

Quizplus · Accepted Answer

Total Quality Management is a philosophy of providing customers with superior products and services. It involves a set of principles and practices that aim to enhance customer satisfaction by delivering products and services that meet or exceed customer expectations. TQM involves all employees in a company, from top management to frontline workers, in the pursuit of quality excellence. It also involves continuous improvement efforts, teamwork, and a customer-focused mindset. Therefore, option A is the correct choice for this question.

What Is Total Quality Management