The perspective in the balanced scorecard approach that is concerned with how the business is running internally is the:

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The perspective in the balanced scorecard approach that is concerned with how the business is running internally is referred to as the internal business perspective or simply, the business perspective. This perspective focuses on measuring and managing important internal processes that are critical for achieving both financial and customer objectives. Examples of metrics that may be included in this perspective include process efficiency, operational excellence, and quality control.

The Perspective in the Balanced Scorecard Approach That Is Concerned