Which of the following is not a measure that can be used for the customer perspective when using the balanced scorecard?

Question

Quizplus · Accepted Answer

Number of branches closed down is not a measure for customer perspective. The other options, such as number of new customers, customer satisfaction index, and market share, all pertain to customer perspective as they directly or indirectly indicate the satisfaction and loyalty of the customers.

Which of the Following Is Not a Measure That Can