Increased number of repeat customers and increased rate of on-time deliveries are the indicators of:
A)product quality.
B)market share.
C)customer satisfaction.
D)skills and knowledge of the employees.

Question

Quizplus · Accepted Answer

An increased number of repeat customers means that they were satisfied with the company's products/services and have decided to do business with the company again. An increased rate of on-time deliveries also shows that the company values and prioritizes its customers' needs, leading to increased customer satisfaction. Therefore, both indicators point towards customer satisfaction.

Increased Number of Repeat Customers and Increased Rate of On-Time