Consider the following short case as you respond to the question: Amanda is a partner in a CPA firm; she supervises a staff of ten professionals, some of whom are already licensed CPAs and some of whom are still working toward licensure.She is responsible for audits of independent bookstores in California, Nevada and Arizona.Amanda is concerned that the less experienced professionals she supervises are repeating the mistakes she and the more experienced professionals on her team made when they began auditing.She therefore wants to create a knowledge management system.Amanda's firm has set a goal that all audits be completed within seven days, regardless of the size and nature of the client.Thus, Amanda's team may be experiencing information overload due to:
A)Task and process parameters.
B)Information characteristics.
C)Both task and process parameters and information characteristics.
D)Neither task and process parameters nor information characteristics.

Question

Quizplus · Accepted Answer

Both task and process parameters and information characteristics may contribute to information overload. The task and process parameters may include factors such as time constraints, workload, and expectations of the firm, which can create pressure to quickly process large amounts of information. Information characteristics, such as complexity, ambiguity, and novelty, may also contribute to information overload as professionals have to devote more time and cognitive effort to understand and synthesize the information. In Amanda's case, the time constraint of completing audits within seven days and the need to ensure consistency in auditing practices may contribute to the overload of information.

Consider the Following Short Case as You Respond to the Question