Question 1

Please consider these independent cases as you respond to the question: • Austin is the managing partner of a small CPA firm.In an effort to standardize certain internal business processes, Austin formed a team that developed a set of guidelines for tasks such as expense reimbursements and information technology purchases.After developing the guidelines, the team devised ways to determine if the processes are performing as expected.• Julie is the chief financial officer of PSC Corporation.She recently worked with a team to develop a broad set of principles that should characterize PSC's business processes.The team has applied those principles to some tasks in the accounting department; their next task is to teach other PSC employees about the principles.• Rob is an accountant at CTR Company.The owners of CTR, Lynn and Mark, don't know much about accounting, so Rob completes accounting tasks in whatever way seems best to him.Which level of the capability maturity model best describes Austin's company?
A)Chaotic
B)Defined
C)Managed
D)Optimized

Accepted Answer

Austin's company has taken the step to standardize internal business processes and develop guidelines to ensure they are performing as expected. This aligns with the Managed level of the capability maturity model, where processes are defined and performance is monitored to ensure consistency and efficiency.

Question 2

Liam has developed a good process for safeguarding his company's information technology assets.He has talked about his methodology with some of his co-workers and has created a schedule for applying his process to various kinds of information technology assets.Using the capability maturity model, the process is best described as:
A)Chaotic
B)Repeatable
C)Managed
D)Optimized

Accepted Answer

Liam's process is best described as "Repeatable" because he has developed a consistent process and has communicated it to his co-workers, indicating that the process can be repeated for various IT assets, but it may not yet be fully documented, optimized, or managed with metrics.

Question 3

ELH Corporation's process for buying inventory is well defined; the process also has metrics that establish goals for the process.Which level of the capability maturity model best describes ELH's inventory purchase process?
A)Repeatable
B)Defined
C)Managed
D)Optimized

Accepted Answer

The "Managed" level of the capability maturity model indicates that the process is not only defined but also has metrics in place to establish goals and measure performance.

Question 4

Raul was leading a team charged with developing a new system for budgeting.Which of the following questions is best paired with the most appropriate phase of the systems development life cycle?
A)Initiation/planning: Should we use Excel or some other information technology tool?
B)Requirements analysis: Should we use Excel or some other information technology tool?
C)Requirements analysis: What goals should the new budgeting system achieve?
D)Initiation/planning: How many people should be on the team?

Accepted Answer

The question "What goals should the new budgeting system achieve?" aligns with the requirements analysis phase of the systems development life cycle, which involves defining the functional and non-functional requirements of the system. The other options are not as relevant to this phase.

Question 5

Liam has developed a good process for safeguarding his company's information technology assets.He has talked about his methodology with some of his co-workers and has created a schedule for applying his process to various kinds of information technology assets.Which of the following phrases best indicates the process is repeatable, as the term is defined in the capability maturity model?
A)A good process
B)Talked with some of his co-workers
C)Created a schedule
D)Various kinds of information technology assets

Accepted Answer

The answer of Liam has developed a good process for...

Question 6

Please consider these independent cases as you respond to the question: • Austin is the managing partner of a small CPA firm.In an effort to standardize certain internal business processes, Austin formed a team that developed a set of guidelines for tasks such as expense reimbursements and information technology purchases.After developing the guidelines, the team devised ways to determine if the processes are performing as expected.• Julie is the chief financial officer of PSC Corporation.She recently worked with a team to develop a broad set of principles that should characterize PSC's business processes.The team has applied those principles to some tasks in the accounting department; their next task is to teach other PSC employees about the principles.• Rob is an accountant at CTR Company.The owners of CTR, Lynn and Mark, don't know much about accounting, so Rob completes accounting tasks in whatever way seems best to him.Which level of the capability maturity model best describes Rob's company?
A)Chaotic, because Rob completes accounting tasks in whatever way seems best to him.
B)Chaotic, because the owners don't know much about accounting.
C)Repeatable, because Rob is likely to do the same tasks in similar ways each time.
D)Defined, because Rob has a defined methodology for completing tasks.

Accepted Answer

Rob's company lacks any sort of standardization or defined processes, as tasks are completed based on personal preference or whim. This reflects a chaotic level of the capability maturity model.

Question 7

At what level of the capability maturity model are managers first involved?
A)Chaotic
B)Repeatable
C)Defined
D)Managed

Accepted Answer

The answer of At what level of the capability maturity...

Question 8

All of the following are levels of the capability maturity model except:
A)Analytical
B)Repeatable
C)Defined
D)Managed

Accepted Answer

The levels of the capability maturity model are Initial, Repeatable, Defined, Managed, and Optimized. "Analytical" is not a level in the model.

Question 9

Raul was leading a team charged with developing a new system for budgeting.If he decides to use the systems development life cycle:
A)The project will fail, since the SDLC cannot be applied to the task.
B)Forming the team is a result of the first step in the SDLC.
C)The team must completely abandon any elements of the present budgeting system.
D)The project will definitely be completed on time and within budget.

Accepted Answer

The first step in the SDLC is forming the team, which Raul has already done. The SDLC is a structured approach to software development, and although it may not be explicitly designed for budgeting, it can still serve as a useful framework for the project. The team does not necessarily have to completely abandon the present budgeting system, but rather identify areas for improvement and incorporate them into the new system. The success of the project ultimately depends on a variety of factors, and there is no guarantee that it will be completed on time and within budget.

Question 10

Raul was leading a team charged with developing a new system for budgeting.At what point will the system be ready for the fifth step in the systems development life cycle?
A)Never, since the SDLC cannot be used in this situation
B)Immediately after the team is formed
C)After the team has created Excel templates for the budgeting process
D)One month before the system is implemented

Accepted Answer

The fifth step in the systems development life cycle (SDLC) is typically the implementation phase, which occurs after the system has been designed and developed, such as creating templates or other necessary components.

Question 11

Raul was leading a team charged with developing a new system for budgeting.He created Excel templates for the new budgeting process and presented them to the team during its first meeting.Which of the following statements is most true?
A)Raul cannot use the systems development life cycle in this situation.
B)If Raul wants to use the systems development life cycle, he should not have created Excel templates so soon.
C)The systems development life cycle precludes the use of Excel, since all software must be created "from scratch."
D)Both if Raul wants to use the systems development life cycle, he should not have created Excel templates so soon and the systems development life cycle precludes the use of Excel, since all software must be created "from scratch are true.

Accepted Answer

The Systems Development Life Cycle (SDLC) involves several phases, starting from planning and requirements gathering before moving on to design and development. Creating Excel templates so early, before thoroughly understanding requirements or considering alternatives, skips initial crucial steps of the SDLC. The SDLC does not preclude the use of existing tools like Excel; it's more about the process of development rather than the specific tools used.

Question 12

RSP Corporation started developing its internal audit process five years ago.When the process started, every internal auditor did things differently.But, the process has progressed until now, many employees at RSP think about ways to improve both the internal audit process and other business processes continually.Which level of the capability maturity model best describes RSP's internal audit process?
A)Repeatable
B)Defined
C)Managed
D)Optimized

Accepted Answer

The description fits the "Optimized" level of the capability maturity model best because it indicates that the process is not only defined and managed but also continuously improved based on proactive thinking and feedback from the employees. This level focuses on continuous process improvement and is characterized by the organization's ability to dynamically and efficiently respond to changes and improve processes.

Question 13

Raul was leading a team charged with developing a new system for budgeting.If he decides to use the systems development life cycle, which of the following questions would he most likely ask during its second step?
A)Do we really need a new budgeting system?
B)How many people should be on the team?
C)What goals should the new budgeting system achieve?
D)Should we use Excel or some other information technology tool?

Accepted Answer

During the second step of the systems development life cycle, which is the analysis phase, the team should be asking questions about what goals and objectives the new system should achieve. This involves gathering information about the current system, identifying what needs to be improved, and setting goals for the new system. A, B, and D are not relevant questions for this phase of the process.

Question 14

Liam has developed a good process for safeguarding his company's information technology assets.He has completed the following actions with respect to the process: (i) talked about his methodology with some of his co-workers, (ii) created a schedule for applying his process to various kinds of information technology assets, (iii) explained how his process relates to similar processes in his company.To move the process up one level in the capability maturity model, Liam should:
A)Publish the details of his process in the company newsletter.
B)Publish the details of his process in a practitioner journal article.
C)Establish a budget for the process.
D)Relate it to the four purposes of internal control.

Accepted Answer

The answer of Liam has developed a good process for...

Question 15

Raul was leading a team charged with developing a new system for budgeting.Which of the following questions is best paired with the most appropriate phase of the systems development life cycle?
A)Initiation/planning: Do we really need a new budgeting system?
B)Requirements analysis: Do we really need a new budgeting system?
C)Design: How many people should be on the team?
D)Operations and maintenance: How many people should be on the team?

Accepted Answer

The question related to whether a new budgeting system is needed is best paired with the initiation/planning phase, as this is when the decision is made to proceed with developing a new system.

Answer: B
 The same question about whether a new budgeting system is needed could also be paired with the requirements analysis phase, as this is when the team gathers information and analyzes the current system to identify what is needed for the new system.

Answer: C
 The question about how many people should be on the team is best paired with the design phase, as this is when the team determines the structure and components of the system.

Answer: D
 The same question about how many people should be on the team could also be paired with the operations and maintenance phase, as this is when the team ensures that the system is functioning properly and makes any necessary updates or changes. However, the design phase is a more direct match for this question.

Question 16

Liam has developed a good process for safeguarding his company's information technology assets.He has completed the following actions with respect to the process: (i) talked about his methodology with some of his co-workers, (ii) created a schedule for applying his process to various kinds of information technology assets, (iii) explained how his process relates to similar processes in his company.Based on the capability maturity model, the process would best be described as:
A)Repeatable
B)Defined
C)Managed
D)Optimized

Accepted Answer

Liam's actions indicate that he has created a well-defined process for safeguarding his company's IT assets. He has talked about the methodology with his colleagues, formulated a schedule for its implementation, and explained how it fits into the larger context of the company's processes. This level of maturity corresponds to a "Defined" process in the Capability Maturity Model.

Question 17

Please consider these independent cases as you respond to the question: • Austin is the managing partner of a small CPA firm.In an effort to standardize certain internal business processes, Austin formed a team that developed a set of guidelines for tasks such as expense reimbursements and information technology purchases.After developing the guidelines, the team devised ways to determine if the processes are performing as expected.• Julie is the chief financial officer of PSC Corporation.She recently worked with a team to develop a broad set of principles that should characterize PSC's business processes.The team has applied those principles to some tasks in the accounting department; their next task is to teach other PSC employees about the principles.• Rob is an accountant at CTR Company.The owners of CTR, Lynn and Mark, don't know much about accounting, so Rob completes accounting tasks in whatever way seems best to him.Based on the levels of the capability maturity model, which of the following statements is most true?
A)Austin's process is more advanced than Rob's because Austin used a team to develop the guidelines.
B)Julie's process is more advanced than Rob's because PSC is incorporated.
C)Austin's process is more advanced than Julie's because it incorporates metrics.
D)None of these statements is true.

Accepted Answer

Austin's process is considered more advanced than Julie's because it not only involves the development of guidelines but also includes metrics to evaluate the performance of these processes. This approach aligns with higher maturity levels in the capability maturity model, which emphasize not just the definition of processes but also their measurement and continuous improvement.

Question 18

Please consider these independent cases as you respond to the question: • Austin is the managing partner of a small CPA firm.In an effort to standardize certain internal business processes, Austin formed a team that developed a set of guidelines for tasks such as expense reimbursements and information technology purchases.After developing the guidelines, the team devised ways to determine if the processes are performing as expected.• Julie is the chief financial officer of PSC Corporation.She recently worked with a team to develop a broad set of principles that should characterize PSC's business processes.The team has applied those principles to some tasks in the accounting department; their next task is to teach other PSC employees about the principles.• Rob is an accountant at CTR Company.The owners of CTR, Lynn and Mark, don't know much about accounting, so Rob completes accounting tasks in whatever way seems best to him.Which level of the capability maturity model best describes Julie's company?
A)Repeatable
B)Defined
C)Managed
D)Optimized

Accepted Answer

Julie's company has developed a set of principles to guide their business processes and has applied those principles to certain tasks. This indicates that they have reached the "Defined" level of the capability maturity model, where processes are well-documented and understood throughout the organization.

Question 19

Liam had developed a good process for safeguarding his company's information technology assets, but had not shared it with anyone else in the company.To move the process up one level in the capability maturity model, Liam should:
A)Ensure the process actually uses information technology.
B)Create a timeline with specific targets.
C)Patent his idea.
D)Verify his model against COSO's internal control framework.

Accepted Answer

In order to move the process up one level in the capability maturity model, Liam should create a timeline with specific targets. This will help to ensure that the process is implemented consistently across the organization and that progress can be monitored and measured. While using information technology, patenting the idea, and verifying the model against COSO's internal control framework could be beneficial, they do not directly address the need for a timeline and specific targets.

Question 20

Liam has developed a good process for safeguarding his company's information technology assets.He has completed the following actions with respect to the process: (i) talked about his methodology with some of his co-workers, (ii) created a schedule for applying his process to various kinds of information technology assets, (iii) explained how his process relates to similar processes in his company.Which of the following best pairs one of Liam's actions with a level of the capability maturity model?
A)I, chaotic
B)I, optimized
C)III, defined
D)None of these, since the CMM cannot be applied in this situation.

Accepted Answer

Liam's actions indicate that he has a defined process for safeguarding IT assets and has communicated it to his co-workers. This corresponds to level III of the capability maturity model, where the process is well-defined and documented. Option A, chaotic, is not applicable as Liam is following a defined process. Option B, optimized, is not applicable as Liam has not mentioned any metrics or continuous improvement measures being present in his process. Option D, none of these, is incorrect as CMM can be applied to IT asset safeguarding processes.

Quiz 6: Information Systems Concepts

ELH Corporation's process for buying inventory is well defined; the process also has metrics that establish goals for the process.Which level of the capability maturity model best describes ELH's inventory purchase process?

Raul was leading a team charged with developing a new system for budgeting.Which of the following questions is best paired with the most appropriate phase of the systems development life cycle?

At what level of the capability maturity model are managers first involved?

All of the following are levels of the capability maturity model except:

Raul was leading a team charged with developing a new system for budgeting.If he decides to use the systems development life cycle:

Raul was leading a team charged with developing a new system for budgeting.At what point will the system be ready for the fifth step in the systems development life cycle?

Raul was leading a team charged with developing a new system for budgeting.He created Excel templates for the new budgeting process and presented them to the team during its first meeting.Which of the following statements is most true?

Raul was leading a team charged with developing a new system for budgeting.If he decides to use the systems development life cycle, which of the following questions would he most likely ask during its second step?

Raul was leading a team charged with developing a new system for budgeting.Which of the following questions is best paired with the most appropriate phase of the systems development life cycle?

Liam had developed a good process for safeguarding his company's information technology assets, but had not shared it with anyone else in the company.To move the process up one level in the capability maturity model, Liam should: