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Consider the Following Key Performance Indicators,and Classify Each Indicator According

Question 183

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Consider the following key performance indicators,and classify each indicator according to the balanced scorecard perspective it addresses.

Premises:
Customer retention
Employee satisfaction ratings
Cash flow from operations
Earnings growth
Percentage of compensation based on performance
New product development time
Percentage of orders filled each week
Residual income
Average machine set-up time
Employee promotion rate
Responses:
financial perspective
internal business perspective
customer perspective
learning and growth perspective

Correct Answer:

Customer retention
Employee satisfaction ratings
Cash flow from operations
Earnings growth
Percentage of compensation based on performance
New product development time
Percentage of orders filled each week
Residual income
Average machine set-up time
Employee promotion rate
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