Internal failure costs are costs incurred ________.
A)to detect poor-quality materials,goods,or services
B)when the company corrects poor-quality goods or services before delivery to customers
C)after the company delivers poor-quality goods or services to customers and then has to make things right with the customer
D)to avoid poor-quality goods or services

Question

Quizplus · Accepted Answer

Internal failure costs are costs incurred when the company corrects poor-quality goods or services before delivery to customers. These costs include rework, repair, scrap, and downtime. Internal failure costs result from defects that are found before products or services are delivered to customers.

Internal Failure Costs Are Costs Incurred ________