When preparing the report to analyze a proposed quality improvement program,which of the following costs are included in the total costs of not undertaking the quality improvement program?
A)preventive maintenance
B)sales returns
C)inspection of finished goods
D)total appraisal costs

Question

Quizplus · Accepted Answer

Sales returns are costs associated with not undertaking a quality improvement program, as they represent the cost of poor quality that could have been avoided with the program.

When Preparing the Report to Analyze a Proposed Quality Improvement