Costs incurred in customer service are categorized as ________.
A)prevention costs
B)appraisal costs
C)internal failure costs
D)external failure costs

Question

Quizplus · Accepted Answer

Costs incurred in customer service are categorized as external failure costs, which refer to the costs incurred after the product or service has been delivered to the customer and problems arise with the quality or performance of the product/service. Examples of external failure costs in customer service include refunds, returns, and warranty claims.

Costs Incurred in Customer Service Are Categorized as ________