Non-value-added activities are activities that neither enhance the customer's image of the product or service nor provide a competitive advantage.

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Non-value-added activities are activities that do not add value to the product or service from the customer's perspective nor provide a competitive advantage. They are usually activities that can be eliminated or improved to increase efficiency and reduce costs. Value-added activities, on the other hand, are activities that customers are willing to pay for because they enhance the product or service in some way, such as improving quality, reliability, or convenience.

Non-Value-Added Activities Are Activities That Neither Enhance the Customer's Image