Question 1

What principles can help change agents work with teams to design tasks more effectively?

Accepted Answer

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Question 2

An example of cross-functional teams is when all marketing individuals get together to meet a common goal.

Accepted Answer

Cross-functional teams are composed of members from different departments or areas of expertise (e.g., marketing, finance, operations) working together towards a common goal, not just individuals from one department like marketing.

Question 3

Discuss the ways in which intergroup conflict can be reduced.

Accepted Answer

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Question 4

Egocentrism, a common cause of intergroup conflict, is essentially when all groups feel equally among each other.

Accepted Answer

Egocentrism is when individuals or groups prioritize their own perspective or interests over others, which can lead to intergroup conflict. It does not involve a sense of equality between all groups.

Question 5

Discuss the five dysfunctions of a team.

Accepted Answer

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Question 6

What makes a team successful?

Accepted Answer

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Question 7

At the adjournment phase of team development, all the team's work has been completed.

Accepted Answer

At the adjourning phase, the team's work has been completed and they are ready to disband or move on to a new project.

Question 8

Outline the seven phases of a confrontation meeting.

Accepted Answer

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Question 9

In work redesign, appropriate compensation and rewards, a training and education system, and clear communication are necessary.

Accepted Answer

These elements are essential in ensuring a successful work redesign process. Adequate compensation and rewards incentivize employees to adapt to new roles, while a training and education system provides the necessary skills and knowledge for success. Clear communication ensures that expectations and goals are effectively conveyed to all employees involved.

Question 10

Team development programs proactively encourage teams to develop as healthier groups, whereas team interventions use a problem-solving approach that helps groups identify and address obstacles and constraints to high performance.

Accepted Answer

Team development programs focus on improving team dynamics and performance before any problems arise, while team interventions are focused on addressing specific problems that already exist within a team.

Question 11

Self-directed work teams often result in low productivity because of laziness.

Accepted Answer

This statement is false. Self-directed work teams have been shown to increase productivity and motivation, as team members are empowered to take ownership of their work and collaborate to achieve common goals. Laziness is not a common problem in well-functioning self-directed teams, as members are typically motivated to achieve success together.

Question 12

The chief advantage of the team diagnostic meeting is that the group itself owns and chooses its own categories of analysis without relying on the predefined categories of a survey.

Accepted Answer

The team diagnostic meeting allows the group to identify and define their own categories for analysis, which can provide more personalized and relevant insights compared to predefined survey categories. This ownership and autonomy can increase group accountability and engagement in the diagnostic process.

Question 13

Workout is a problem-solving methodology that was originally developed at General Motors but has now been adapted for use by teams in many organizations.

Accepted Answer

Workout is a problem-solving methodology that was originally developed at General Electric (GE), not General Motors. It was designed to help teams identify and eliminate unnecessary processes and tasks.

Question 14

Teams are becoming increasingly diverse and geographically distributed.

Accepted Answer

Advances in technology and globalization have led to more diverse and geographically dispersed teams in many organizations.

Question 15

When discussing intergroup conflict, economic differences, or competition over limited resources, is often a concern.

Accepted Answer

Economic differences and competition over limited resources can often be a major cause of intergroup conflict, as groups may feel threatened or disadvantaged by the distribution of resources or economic opportunities. This can lead to tension and conflict between different groups or even within groups.

Quiz 11: Team Interventions