Which of the following is a philosophy of providing customers with superior products and services?
A) Total quality management (TQM)
B) Enterprise resource planning (ERP)
C) Just-in-time (JIT) inventory management
D) Supply chain management (SCM)

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a philosophy that focuses on providing customers with superior products and services by continuously improving processes and ensuring that quality is built into every aspect of the organization. TQM involves the entire organization, from top management to front-line employees, and requires a commitment to quality at all levels. Enterprise resource planning (ERP), just-in-time (JIT) inventory management, and supply chain management (SCM) are not necessarily focused solely on providing superior products and services to customers.

Which of the Following Is a Philosophy of Providing Customers