What is total quality management?
A) A software system that integrates a company's functions, departments and data into a single system
B) A philosophy designed to integrate organisational areas in order to supply customers
C) An exchange of information with suppliers and customers to create efficient and effective processes
D) A system which speeds the transformation of raw materials into finished products

Question

Quizplus · Accepted Answer

Total quality management is a management philosophy that involves all employees of an organization in continuous improvement efforts to meet or exceed customer expectations. It aims to integrate quality into every aspect of an organization's operations and culture, from design to delivery, by focusing on customer needs, continuous improvement, employee involvement, and management leadership.

What Is Total Quality Management