Which of the following is defined as a category of quality-related costs?
A) invention
B) controller
C) external failure
D) internal control

Question

Quizplus · Accepted Answer

External failure costs are a category of quality-related costs that occur after the product or service has been delivered to the customer and includes expenses such as warranty claims, product returns, and litigation costs. Option A (invention) and Option B (controller) are not related to quality-related costs, and Option D (internal control) is a broader term that includes activities to ensure efficient operations and compliance with regulations, not specifically related to quality.

Which of the Following Is Defined as a Category of Quality-Related