What costs are incurred to avoid poor quality in the products or services being produced?
A) appraisal costs
B) prevention costs
C) internal failure costs
D) external failure costs

Question

Quizplus · Accepted Answer

Prevention costs are incurred to avoid poor quality in the products or services being produced. These may include costs associated with quality planning, training, and process control. Other choices, such as appraisal costs (costs involved in detecting defects before they reach the customer), internal failure costs (costs incurred as a result of defects found before the product is shipped), and external failure costs (costs incurred as a result of defects found after the product is shipped), are all consequences of poor quality rather than measures to avoid it.

What Costs Are Incurred to Avoid Poor Quality in the Products