Measures of the balanced scorecard's internal business process perspective include all of the following EXCEPT
A) operating capabilities.
B) employee turnover rates.
C) defect rates.
D) production cycle time.

Question

Quizplus · Accepted Answer

The internal business process perspective of the balanced scorecard measures the efficiency and effectiveness of a company's internal processes. The measures typically include operating capabilities, defect rates, and production cycle time. Employee turnover rates, while important, are not directly related to internal processes and therefore are not a measure of the internal business process perspective.

Measures of the Balanced Scorecard's Internal Business Process Perspective Include