List the four areas of a balanced scorecard. Describe each area. Define "key performance indicator" (KPI). Give an example of a KPI for each balanced scorecard area
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Q197: The number of on-time deliveries would be
Q198: The number of new products developed would
Q199: The _ perspective from the balanced scorecard
Q200: The number of repeat customers would be
Q201: Return on investment and revenue growth would
Q202: The number of warranty claims would be
Q203: The number of employee suggestions implemented and
Q204: New product development time would be an
Q205: Customer satisfaction ratings would be an example
Q206: Cash flows from operations and gross margin
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