Managers should communicate non-routine messages through channels that are high in richness.

Question

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Non-routine messages are those that are complex, ambiguous, and uncertain. These messages require a high degree of interaction and feedback between the sender and receiver. Channels that are high in richness, such as face-to-face communication or video conferencing, allow for immediate feedback, clarification, and personalization. This enhances the understanding and effectiveness of the message.

Managers Should Communicate Non-Routine Messages Through Channels That Are High