When management chooses to use its formal authority to resolve a conflict,and then communicates its desires to the parties involved,management is using authoritative command as the conflict-resolution technique.

Question

Quizplus · Accepted Answer

Authoritative command is the process in which management uses its formal authority to resolve a conflict and communicates its decision to the conflicting parties. Therefore, the statement is true.

When Management Chooses to Use Its Formal Authority to Resolve