Question 1

When the depth of a job is increased by adding responsibility for planning,organizing,controlling,and evaluating the job,____ has occurred.

Accepted Answer

Job enrichment is the process of increasing the depth of a job by adding responsibility for planning, organizing, controlling, and evaluating the job. This allows employees to have more input and control over their work, which can lead to increased job satisfaction and motivation. Job enlargement simply adds more tasks to a job without increasing the level of responsibility or autonomy, while task significance refers to the importance of a task within the overall context of the organization. Job enhancement is not a recognized term in organizational psychology.

Question 2

Job enlargement involves

Accepted Answer

Job enlargement involves adding more tasks to a job to increase the variety of work, rather than just increasing the amount or depth of one specific task. This can offer more job satisfaction and motivation for employees. Option B refers to job enrichment, option C refers to job impact, and option D refers to job rotation.

Question 3

An organizational team formed to address specific problems,improve work processes,and enhance product and service quality,is called a

Accepted Answer

Special-purpose teams are specifically formed to address particular problems, improve processes, and enhance the quality of products and services.

Question 4

Amanda is responding to a job advertisement that describes the company's employees as "crew members." This company probably uses

Accepted Answer

The term "crew members" suggests that the company uses a work team approach, where employees work closely together and collaborate on tasks and projects. This approach emphasizes teamwork and interdependence among employees.

Question 5

All of the following are typical advantages of diverse work teams EXCEPT

Accepted Answer

The reduction in co-worker conflict is not a typical advantage of diverse work teams. In fact, diverse work teams may experience more conflict initially due to different perspectives and opinions. However, effective communication and conflict resolution skills can be developed as a result of working through these conflicts, which ultimately leads to better teamwork and collaboration.

Question 6

Job design can affect all of the following EXCEPT

Accepted Answer

Job design can impact absenteeism, job satisfaction, and job performance, but it cannot directly impact organizational strategy. However, job design can indirectly impact organizational strategy by affecting employee motivation, productivity, and overall performance.

Question 7

Important factors that affect retention of employees in the workplace include all the following EXCEPT

Accepted Answer

An undemanding job is not an important factor for retaining employees. In fact, most employees want a challenging job that allows them to grow and develop their skills. Safe working environment, modern equipment and technology, and good physical working conditions are all important factors that contribute to employee retention.

Question 8

Job ____ is the process of shifting a person from job to job.

Accepted Answer

Job rotation refers to the process of moving an employee from one job to another within the organization. This helps in providing the employee with varied experiences and exposure to different departments within the organization.

Question 9

The ability to do an entire unit of work from start to finish contributes to the worker's ____ the job.

Accepted Answer

The ability to do an entire unit of work from start to finish makes the work feel more significant and meaningful to the worker, contributing to their experienced meaningfulness of the job. This is because they can see the impact of their work directly, enhancing their connection and engagement with the tasks they perform.

Question 10

The team leader of a self-directed team is in reality a/an

Accepted Answer

The team leader in a self-directed team is not there to tell team members what to do. Instead, they are there to facilitate the team's processes and help team members work together effectively. The team leader's job is to be a facilitator of the team's work, not an administrator, supervisor, or arbitrator.

Question 11

Which of the following HR policies would be LEAST effective in reducing environmental effects and energy costs created by the organizations?

Accepted Answer

Flextime allows employees to alter their start and end times but does not necessarily reduce the need for office space or energy consumption, unlike the other options which directly reduce the need for commuting or office resources.

Question 12

Which of the following statements is FALSE?

Accepted Answer

For legal purposes, Amy would not be considered an employee as she is a contingent worker. Contingent workers are generally not considered regular employees and have limited benefits and job security.

Question 13

All of the following are examples of enriching a job EXCEPT

Accepted Answer

Job enrichment involves increasing the level of responsibility and autonomy in a job, providing opportunities for personal and professional growth, and allowing for greater participation in decision-making. Option B does not provide any of these elements and is simply a job rotation which doesn't lead to any significant increase in skill, challenge or interest in the assigned job. The other options provide opportunities for increased autonomy, responsibility, feedback, and development.

Question 14

"The reason I love my work," remarked a nanny for two pre-school boys,"is that I am able to make sure they get the best start in life possible as regarding affection,nutrition,and intellectual stimulation.They enter kindergarten as really well-adjusted children." This nanny feels her job has high

Accepted Answer

This nanny feels that her work has a significant impact on the lives of the children she cares for, ensuring they receive proper affection, nutrition, and intellectual stimulation. This aligns with the definition of task significance, which refers to the perceived impact of a job on the lives of others. The other options, feedback, autonomy, and task identity, do not fully capture the nanny's perspective on her work.

Question 15

The veterinary assistants at a large veterinary practice alternate between working at the reception desk,working in the lab and X-ray department,and assisting the vets during office visits with patients.This is a type of

Accepted Answer

This is a clear example of job rotation, where employees are assigned different tasks and responsibilities on a rotating basis to enhance their skills and knowledge.

Question 16

The ____ is composed of individuals who are assigned a cluster of tasks,duties,and responsibilities to be accomplished.This is the regular entity for the internal decision making process of the firm.

Accepted Answer

The description matches the characteristics of a self-directed work team, where individuals within the team have clearly defined tasks and responsibilities, and are responsible for their own decision-making processes. Option A describes a team with a specific objective, option B describes a group focused on quality improvement, and option D describes a team created to achieve specific strategic objectives, which are different from the regular internal workings of the company.

Question 17

Which of the following is NOT a form of feedback as a job characteristic?

Accepted Answer

An employer's stock price going down is not a form of direct feedback on an individual's work as a job characteristic. The other options all involve direct feedback on specific jobs or tasks.

Question 18

Megan has been working with her supervisor on the Filbert's Fast Foods account for six months.Yesterday,Megan's boss told her that she is capable of handling the Filbert's Fast Foods account on her own from now on,but she can come to him for advice at any time.Which of the following statements is TRUE?

Accepted Answer

Megan's boss has given her the responsibility to handle the Filbert's Fast Foods account on her own, which means more autonomy in her job. She can still seek advice from her boss, but she will now have more independence in her work.

Question 19

Joshua is an extremely successful salesperson for a chemical products manufacturing company.His sales are approximately twice those of the average salesperson in his category,and he is a very valuable employee.But,Joshua's administrative abilities are minimal.This is causing problems with orders,customer follow-up,and reporting.Joshua's boss is frustrated because significant training expenditures on Joshua have resulted in minimal improvement in his administrative performance.The situation cannot continue.Which of the following would be the most useful solution for the company?

Accepted Answer

The best solution would be to redesign Joshua's job to eliminate administrative tasks and capitalize on his strengths as a salesperson. This way, he can continue to contribute to the company's success while addressing the issue of his poor administrative abilities. It is important to find a solution that benefits both the company and the employee, and this option would allow for that. Additionally, this solution avoids the legal and motivational issues presented in the other options.

Question 20

The extent to which the work requires several different activities for successful completion indicates its

Accepted Answer

Skill variety refers to the extent to which the work requires the use of multiple skills and abilities. If a job requires multiple activities for successful completion, it suggests that a variety of skills are necessary to accomplish the tasks. This indicates a high level of skill variety. Multi-tasking demands refer to the need to perform multiple tasks simultaneously, which is not necessarily indicated by the requirement for multiple activities. Low task identity refers to the degree to which an individual can see the complete, finished product from start to finish, which is not directly related to the number of activities required. High autonomy refers to the amount of control and independence an individual has in carrying out their work, and is also not directly related to the number of activities required.

Quiz 4: Workers,Jobs,and Job Analysis