Question 1

Classical management strategies generally require a reward system that focuses on task behaviour.

Accepted Answer

Classical management strategies, such as those developed by Frederick Taylor, emphasized the importance of providing incentives and rewards to workers for completing specific tasks efficiently and effectively. Therefore, a reward system that focuses on task behaviour is typically a key component of these approaches.

Question 2

The first step in designing a reward system that will produce the behaviour the organization needs is to develop rewards that address salient employee needs.

Accepted Answer

The first step is to identify the behaviors that the organization needs to encourage, and then design a reward system that aligns with those behaviors.

Question 3

The key employee attitudes are flexibility,citizenship,and individual goal commitment.

Accepted Answer

The key employee attitudes typically include job satisfaction, organizational commitment, and employee engagement, rather than flexibility, citizenship, and individual goal commitment.

Question 4

When a potential employee joins an organization,there is often an implied contract between the employee and the organization,based on expectations of rewards and contributions.Which of the following best describes this contract?
A) provincial labour code
B) deprivation contract
C) psychological contract
D) perceived equity

Accepted Answer

The implied contract between an employee and an organization, based on expectations of rewards and contributions, is called a psychological contract. This contract is not legally binding like a provincial labour code, nor does it involve deprivation or perceived equity.

Question 5

In an effort to improve the relationships with employees,management at ABC recently implemented policies to make their pay more consistent across jobs that were similar.What would this change help with?
A) improving the psychological contract
B) improving perceptions of procedural justice
C) improving perceptions of distributive justice
D) decreasing perceptions of relative deprivation

Accepted Answer

The answer of In an effort to improve the relationships...

Question 6

Which term is used to describe the degree of urgency an individual attaches to the satisfaction of a particular need?
A) hierarchy of needs
B) need deprivation
C) needs analysis
D) need salience

Accepted Answer

Need salience refers to the degree of urgency an individual attaches to the satisfaction of a particular need. The other options refer to different aspects of needs, but not specifically to how urgent they are to the individual.

Question 7

Equity theory partially explains the basic notion of perceived inequity between one's view of his or her contribution and the contribution of others in similar contexts.

Accepted Answer

Equity theory posits that individuals compare their inputs (such as effort, skills, and experience) to their outcomes (such as pay, recognition, and satisfaction) with those of others in similar situations. If an individual perceives that their inputs and outcomes are not fairly matched compared to others, it can lead to a sense of inequity or unjust treatment. Therefore, equity theory does partially explain the basic notion of perceived inequity between one's view of their contribution and the contribution of others in similar contexts.

Question 8

You think your salary is unfair compared to others in your department,and you threaten to quit your job.Which theory best explains your actions?
A) psychological contract
B) expectancy theory
C) procedural justice
D) equity theory

Accepted Answer

The equity theory proposes that individuals compare their outcomes and inputs to those of referent others to determine if they are being fairly compensated. If they perceive that their outcomes are disproportionate to their inputs compared to their referent others, they may experience distress or dissatisfaction and may take action to restore equity. In this case, the individual is perceiving an unfairness in their salary compared to others in their department, which suggests that the equity theory best explains their actions.

Question 9

Which of the following would be an example of distributive justice?
A) Based on your performance,you believe you were given the pay raise you deserved.
B) You have the opportunity to appeal your pay raise.
C) Your managers openly share the reward decision-making process with all employees.
D) Reward decisions are based on job-related performance and free of bias.

Accepted Answer

Distributive justice refers to the perceived fairness of the outcomes or distribution of resources, such as pay raises. Option A reflects this concept as it involves the belief that the pay raise received is deserved based on performance.

Question 10

Ashton is committed to his organization out of a sense of belongingness and loyalty.What type of commitment is Ashton displaying?
A) affective
B) continuance
C) task
D) moral

Accepted Answer

Ashton is displaying affective commitment, which is an emotional attachment to the organization and a desire to stay because of a sense of loyalty and belongingness. Affective commitment is based on an employee's positive emotions and feelings towards the organization, and is often associated with higher levels of job satisfaction and lower turnover rates.

Question 11

Reward dissatisfaction can result from perceived inequity.

Accepted Answer

Reward dissatisfaction refers to the feeling of discontent that results from perceiving that one's rewards or outcomes are inequitable compared to those of others. Therefore, perceived inequity is a common cause of reward dissatisfaction.

Question 12

Job satisfaction is a key employee behaviour.

Accepted Answer

Job satisfaction is an attitude, not a behavior. It reflects how employees feel about their job, which can influence their behaviors.

Question 13

Which scenario best describes the notion of expectancy,according to the expectancy theory of motivation?
A) Paul believes he can complete the project in five days.
B) Paul is under the impression that even if he finishes the project in five days,the company will not provide him with the promised promotion.
C) Paul does not value the promised promotion.
D) Paul would like to be recognized as a valued employee by being given a large pay increase.

Accepted Answer

The notion of expectancy in the expectancy theory of motivation is the belief that effort will lead to performance. Paul believing that he can complete the project in five days demonstrates his expectancy that if he puts in effort, he will be able to attain the desired performance. B, C, and D are not related to expectancy but rather to the other components of the expectancy theory - instrumentality and valence.

Question 14

The principal source of citizenship behaviour is organizational identification.

Accepted Answer

Organizational identification refers to the extent to which employees identify with and feel a sense of commitment to their organization. Studies have suggested that organizational identification is a key predictor of citizenship behaviour, as employees who identify more strongly with their organization are more likely to engage in behaviours that go beyond their formal job requirements, such as helping co-workers and contributing to team projects.

Question 15

Which short scenario best describes organizational citizenship behaviour?
A) Joe,a shop mechanic,approaches management with an initiative that will improve customer service.
B) Duane,a faculty member,starts and finishes his lectures on time as per his syllabus.
C) Mary,a university graduate,was so impressed with company ABC that she decided to join the company.Ten years later she was still working for ABC.
D) Carlos "volunteers" for special community events on behalf of his company only when he is paid overtime.

Accepted Answer

Organizational citizenship behavior refers to discretionary behaviors that are not part of an employee's formal job description but contribute to the effective functioning of the organization. Joe, by initiating an improvement in customer service, is exhibiting such behavior. Option B refers to job performance, not citizenship behavior. Option C is an indication of employee loyalty, but not necessarily citizenship behavior. Option D involves a reward for participating in community events, which is not an example of voluntary citizenship behavior.

Question 16

A sales organization rewards employees for the number of client contacts made via telephone.A review of client contact quality determines that most of these contacts will never convert into sales.As it relates to reward problems,this exemplifies a lack of congruency between rewards and behaviour.

Accepted Answer

The fact that the sales organization rewards employees solely based on the number of client contacts made via telephone, without taking into consideration the quality of those contacts and their likelihood of converting into sales, shows a lack of congruency between rewards and behavior. This means that employees may focus on making as many calls as possible, even if those calls are unlikely to result in actual sales, in order to receive the rewards offered.

Question 17

Distributive justice refers to the fairness of the process in giving rewards.

Accepted Answer

Distributive justice refers to the fairness in the distribution of rewards, not just the process of giving them out.

Question 18

You are extremely happy with your job and would not hesitate to recommend your company as a good place to work.Which key employee attitude are you expressing?
A) organizational identification
B) motivation
C) job satisfaction
D) commitment

Accepted Answer

Job satisfaction refers to the level of contentment an employee feels towards their job. An employee who is extremely happy with their job and willing to recommend their company as a good place to work demonstrates a high level of job satisfaction.

Question 19

You are the human resource manager for a non-profit organization focusing on cleaning local parks.The vast majority of staff are volunteers from the local community.You are so pleased with their commitment that you approach a consultant looking for advice on what kinds of additional rewards you should provide.Which of the following would be an appropriate recommendation,according to the attribution theory of motivation?
A) Offer to pay the attendance fee to any volunteer willing to attend a conference dealing with the value of green space in cities.
B) Offer to pay $100.00 per month if volunteers show up for all their shifts.
C) Offer to pay volunteers $.50 for every pound of garbage collected from local parks.
D) Offer to pay a nominal fee for members that find other volunteers willing to join the organization.

Accepted Answer

The attribution theory suggests that individuals are motivated by the belief that their efforts will lead to a desired outcome. Therefore, offering an opportunity for volunteers to attend a conference that focuses on the value of green space would provide volunteers with a sense of meaning and purpose. It aligns with the mission of the non-profit organization and demonstrates that the organization values their volunteers' professional growth and development. Additionally, attending a conference would enable volunteers to network with other professionals, which can lead to new ideas and opportunities. Monetary rewards (options B and C) do not align with the mission of a non-profit organization that relies on volunteers. Option D is also not aligned with the organization's mission and may not necessarily motivate individuals to join the organization.

Question 20

The three key employee behaviours that may be desired by employers are membership,task,and citizenship.

Accepted Answer

Membership behavior refers to how well an employee fits in with the team and company culture, task behavior refers to how well an employee completes their job responsibilities, and citizenship behavior refers to how well an employee contributes to the wider organization and community. These are indeed three key behaviors that employers may desire in their employees.

Quiz 3: A Behavioural Framework for Compensation

Classical management strategies generally require a reward system that focuses on task behaviour.

The first step in designing a reward system that will produce the behaviour the organization needs is to develop rewards that address salient employee needs.

The key employee attitudes are flexibility,citizenship,and individual goal commitment.

When a potential employee joins an organization,there is often an implied contract between the employee and the organization,based on expectations of rewards and contributions.Which of the following best describes this contract?

In an effort to improve the relationships with employees,management at ABC recently implemented policies to make their pay more consistent across jobs that were similar.What would this change help with?

Which term is used to describe the degree of urgency an individual attaches to the satisfaction of a particular need?

Equity theory partially explains the basic notion of perceived inequity between one's view of his or her contribution and the contribution of others in similar contexts.

You think your salary is unfair compared to others in your department,and you threaten to quit your job.Which theory best explains your actions?

Which of the following would be an example of distributive justice?

Ashton is committed to his organization out of a sense of belongingness and loyalty.What type of commitment is Ashton displaying?

Reward dissatisfaction can result from perceived inequity.

Job satisfaction is a key employee behaviour.

Which scenario best describes the notion of expectancy,according to the expectancy theory of motivation?

The principal source of citizenship behaviour is organizational identification.

Which short scenario best describes organizational citizenship behaviour?

A sales organization rewards employees for the number of client contacts made via telephone.A review of client contact quality determines that most of these contacts will never convert into sales.As it relates to reward problems,this exemplifies a lack of congruency between rewards and behaviour.

Distributive justice refers to the fairness of the process in giving rewards.

You are extremely happy with your job and would not hesitate to recommend your company as a good place to work.Which key employee attitude are you expressing?

The three key employee behaviours that may be desired by employers are membership,task,and citizenship.