"Getting" and "Making" a Tip (From Dishing It Out: Power

"Getting" and "Making" a Tip (from Dishing It Out: Power and Resistance among Waitresses in a New Jersey Restaurant) GRETA FOFF PAULES c
-Waitresses, according to Greta Foff Paules, often:

A) present an image of themselves as being needy and happy with a tip of any size
B) incorrectly record a diner's order, making it smaller than it actually should be, in order to win the diner's favor and increase their own tips
C) see the customer as something to be "processed" in order to get the largest possible tips
D) frequently keep tips intended for other waitresses
E) waitresses do all of the above, according to Greta Foff Paules