"Getting" and "Making" a Tip (From Dishing It Out: Power

"Getting" and "Making" a Tip (from Dishing It Out: Power and Resistance among Waitresses in a New Jersey Restaurant) GRETA FOFF PAULES c
-Paules describes how:

A) managers often sexually harass waitresses, assuming that the waitress will not protest for fear of loosing her job
B) the culture of food and eating in American society is perfectly expressed in the waitress/customer relationship
C) waitresses use various strategies to "make" rather than just "get" a tip
D) males serving tables in a restaurant receive substantially smaller tips from men and females serving tables receive smaller tips from women