Question 1

When an insurance agent collects the information, hands the accident claim over to the accident investigator who inspects for damage and then sends it to a claims adjuster who determines the payout amount, the team is demonstrating

Accepted Answer

Sequential interdependence refers to a situation where the output of one task or stage of a process becomes the input for the next task or stage. In the given scenario, the insurance agent collects information and hands it over to the accident investigator who inspects for damage, and then sends it to the claims adjuster who determines the payout amount. Each task is dependent on the completion of the previous task and therefore demonstrates sequential interdependence.

Question 2

The relationship-building role includes

Accepted Answer

Exuding enthusiasm to motivate others is a key aspect of building relationships, as it helps to inspire and engage people, fostering a positive and collaborative environment.

Question 3

The final stage of group development is

Accepted Answer

The final stage of group development is adjourning, in which group member's roles are coming to an end, members feel sad or anxious, and the focus shift from task accomplishment to wrapping up activities and celebrating accomplishments. Forming is the first stage, storming is the second, and performing is the third stage of group development.

Question 4

The greatest amount of interdependence occurs with

Accepted Answer

Reciprocal interdependence involves individuals or groups relying on each other to accomplish tasks or objectives. This creates a high level of interdependence as each party's success is dependent on the success of the others. Pooled interdependence involves people or groups working independently but combining their efforts towards a common goal. Sequential interdependence involves tasks being completed in a specific order, where the output of one person or group is the input for the next. Competitive behavior, on the other hand, creates a low level of interdependence as each individual or group is focused on their own success rather than relying on others.

Question 5

________ is found in teams requiring the lowest amount of reliance on other members.

Accepted Answer

Pooled interdependence is found in teams where members work independently and share their outputs without any necessary collaboration or interaction with other members. This means that each member's performance does not affect the performance of the other members, making them the least reliant on other members. Sequential interdependence occurs when one member's output is required for the next member's task, making them more reliant on each other. Reciprocal interdependence requires frequent interaction and collaboration between members, making them even more reliant on each other. Competitive behavior is not a type of interdependence and does not relate to reliance on other members.

Question 6

One way to ensure that team members have high performance norms is

Accepted Answer

The best way to ensure that team members have high performance norms is by selecting high performing individuals as team members. This will set the expectation for the team to perform at a high level and create a culture of excellence. Increasing cohesiveness and tolerating loafers may not necessarily lead to high performance norms.

Question 7

The willingness of one team member to increase his or her vulnerability to the actions of another person whose behavior he or she cannot control is

Accepted Answer

The willingness of one team member to increase his or her vulnerability to the actions of another person whose behavior he or she cannot control refers to trust. Trust is a crucial element in the success of any team. When team members trust one another, they are more likely to share information, collaborate, and take risks together. This increases the cohesiveness and synergy of the team. However, trust takes time to build and requires consistent behavior from all team members.

Question 8

Team members who are highly dependent on one another

Accepted Answer

Teams whose members are highly dependent on one another tend to develop solutions more quickly, finish more tasks, and perform better than those teams whose members are not highly dependent on one another. Therefore, all of the above options are correct.

Question 9

Trust can be created by

Accepted Answer

All of the above factors contribute to creating trust within a team or organization. Open communication helps to build transparency and transparency leads to trust. Sharing credit with others shows that the individual values the contributions of others and is willing to give them credit for their work, which creates a positive and trusting environment. When team members reciprocate help, they demonstrate that they are willing to support and cooperate with each other, leading to trust and respect within the team.

Question 10

An effective team

Accepted Answer

Trust among team members is essential for effective team functioning. Teams that lack trust may struggle with communication and decision-making, which can hinder their ability to accomplish goals. While some level of independence among team members can be helpful, it is important for teams to also have a sense of cohesiveness and shared norms to work together effectively. Sanctions can be necessary for enforcing team norms, but they should be used sparingly and with the goal of promoting positive behavior rather than punishing negative behavior. Therefore, A and B are not the best choices.

Question 11

The task-facilitating role includes

Accepted Answer

The task-facilitating role is focused on helping the group achieve its goals, and providing facts and data is a key part of facilitating the group's decision-making process. Using humor, recognizing contributions, and exuding enthusiasm are all personal qualities that may contribute to a positive group dynamic, but they are not necessarily essential aspects of the task-facilitating role.

Question 12

The extent to which team members feel a high degree of camaraderie and team spirit is known as

Accepted Answer

Cohesiveness refers to the degree of attraction team members feel towards one another and the team as a whole. It includes a sense of team spirit and belongingness, as well as a willingness to work together towards common goals. Norms are the shared expectations and standards for behavior in a team, cooperation refers to the willingness of team members to work together, and pooled interdependence is a type of task interdependence where team members work on separate tasks that are combined into a final product.

Question 13

Closer relationships are established and the interdependence of team members is intensified in the ________ stage of development.

Accepted Answer

In the norming stage of team development, team members resolve their differences, appreciate colleagues' strengths, and respect the authority of the leader, which leads to closer relationships and intensified interdependence among team members.

Question 14

The role of the team leader is

Accepted Answer

The role of a team leader includes coaching team members, providing feedback to team members, and expressing a shared vision for the team. Therefore, all of the above options are correct.

Question 15

The U.S. Navy SEALS are an effective team as a result of their

Accepted Answer

High cohesion is a key factor in the effectiveness of the U.S. Navy SEALS. Cohesion is the extent to which members of a group are united and work together effectively. The SEALS are able to operate effectively as a team because they have a strong sense of cohesion.

Question 16

The values and aspirations of the team members that are likely to be formed during the forming and norming stages of development are

Accepted Answer

During the forming and norming stages, the team members will establish the norms and rules that govern their behavior and interactions. These norms are the shared values and aspirations of the team, which help to guide their actions and decision-making. As such, A is the best choice. Organizational culture and cohesiveness also develop during these stages, but they are broader concepts that encompass the norms established by the team. Synergy, on the other hand, is a result of effective teamwork, but it is not a value or aspiration of the team members.

Question 17

To positively influence team cohesiveness

Accepted Answer

Providing opportunities for team members to interact during the early stages of development can help build relationships and trust. Allowing all team members to have a say in determining goals creates a sense of ownership and commitment to achieving them. Celebrating successful outcomes with rewards not only reinforces positive behavior but also fosters a sense of pride and unity within the team. All of these actions can help positively influence team cohesiveness.

Question 18

Mark spends a lot of time acting as a catalyst to smooth interaction between team members who have difficulty communicating with each other. He is engaged in the ________ role.

Accepted Answer

Mark's actions are focused on improving the interpersonal relationships within the team, which aligns with the relationship-building role. This role involves activities that enhance the cohesiveness and emotional bonding among team members.

Question 19

According to Professor Robert Daft, the optimal size of a team is about

Accepted Answer

According to Professor Robert Daft, the optimal size of a team is 7. This is based on the idea that a team needs to be large enough to bring a diversity of perspectives and skills, but not so large that it becomes difficult to communicate and make decisions efficiently. Additionally, a team of 7 allows for a good balance of individual accountability and collective responsibility.

Question 20

An important role for team leaders in the storming stage of development is

Accepted Answer

During the storming stage, conflicts arise due to differences in opinions, styles, values, and approaches to work. It is the role of team leaders to defuse negative aspects of conflict so as to achieve harmony and cohesion in the team. This is important as it helps to create a safe environment where team members can express their opinions, ideas, and concerns. It also helps to prevent the escalation of conflict, which can lead to a breakdown of the team.

Quiz 13: Managing Teams