Which service quality attribute deals with lost revenues that cannot be recouped?
A)access
B)perishability
C)reliability
D)variability

Question

Quizplus · Accepted Answer

Perishability refers to the fact that services cannot be saved, stockpiled or resold once they have been produced. This means that if a service provider does not effectively manage capacity and demand, they could lose potential revenue that cannot be recouped.

Which Service Quality Attribute Deals with Lost Revenues That Cannot