A(n)_____ customer service to a full-service specialty shop would be a _____ customer service to a price-oriented discounter.
A)primary,secondary
B)primary,potential
C)expected,augmented
D)augmented,expected

Question

Quizplus · Accepted Answer

Expected customer service is the basic level of service that customers expect to receive from a business. Augmented customer service is the additional level of service that businesses can provide to exceed customer expectations. A full-service specialty shop would be expected to provide a higher level of customer service than a price-oriented discounter.

A(n)_____ Customer Service to a Full-Service Specialty Shop Would Be