The ability of each guest to check out of a hotel room through the use of his or her room's television and to use the television to confirm additional charges on bills in the hotel's restaurants and gift shops is an example of which of the following?

Question

Quizplus · Accepted Answer

The ability to check out through the television and confirm additional charges is an example of mass customization, which allows guests to personalize their experience and tailor it to their needs.

The Ability of Each Guest to Check Out of a Hotel