The Ritz-Carlton hotel chain trains its employees carefully,instills in them a sense of pride,and motivates them by recognizing and rewarding outstanding customer service.What does it use?

Question

Quizplus · Accepted Answer

The Ritz-Carlton hotel chain's approach includes training its employees (internal marketing), instilling in them a sense of pride, and motivating them by recognizing and rewarding outstanding customer service. This approach does not necessarily involve patronage programming or relationship marketing. While service quality is important, it is not the central focus of the Ritz-Carlton's approach.

The Ritz-Carlton Hotel Chain Trains Its Employees Carefully,instills in Them