Question 1

Perhaps the most frequent error in problem solving is:

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Question 2

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the:

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The answer of The owners of Speed-EZ, a new bike...

Question 3

The first step in the model of business problem solving discussed in the chapter is:

Accepted Answer

The first step in the model of business problem solving is identifying the problem. Without properly identifying the problem, it is impossible to move forward with solving it. The other steps in the model follow this initial step.

Question 4

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

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Question 5

Describe the people dimension of information systems and give an example. Is this dimension as vital as the technology dimension when considering a technology-based solution to a business problem?

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Question 6

Legal compliance is an example of the ________ dimension of business problems.

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Question 7

The final step in the four-step model of business problem solving is:

Accepted Answer

The final step in the four-step model of business problem solving is implementation. This is where the solution that was chosen in the previous step is put into action. It involves planning, organizing, and executing the solution to the problem. Once the solution has been implemented, it can be evaluated to determine whether it was successful in resolving the problem.

Question 8

Which of the following would not be considered part of the implementation phase of problem solving?

Accepted Answer

Evaluating a selection of software packages for implementing a new business process is part of the analysis phase of problem solving, not the implementation phase. The other options listed are all typical activities during the implementation phase.

Question 9

A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider:

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Question 10

You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?

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Question 11

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

Accepted Answer

The failure of NASA's initial solution shows that problem-solving is a continuous process, where the first solution attempted may not always be successful. It highlights the importance of continuously reassessing and adjusting solutions to optimize their effectiveness. Training employees, measuring outcomes, adapting to new technology, and organizational change may also be important in problem-solving, but they are not the main lesson to be learned from this specific example.

Question 12

In choosing the best solution for a business problem, all of the following are important considerations except:

Accepted Answer

Ability to forget the problem once it has been solved is not an important consideration when choosing the best solution for a business problem. The focus should be on selecting a solution that is cost-effective, feasible, and can be implemented within a reasonable time frame. Additionally, the attitudes of employees may also be a crucial factor in the decision-making process, as their support and cooperation may be necessary for the successful implementation of the solution.

Question 13

Define business process. What might be a business process used at a hospital?

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Question 14

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

Accepted Answer

The correct way to proceed is to first identify the problem clearly, then design alternative solutions, choose the best solution, and finally implement the solution. This approach ensures that the solution is tailored to the specific problem and takes into account all possible solutions before making a decision. It also ensures that the solution is implemented in the most effective and efficient way possible.

Question 15

This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

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Question 16

Why is the building of a house an appropriate analogy for the building of an information system?

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Question 17

What is the difference between information technology and information systems?

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Question 18

Poor business processes are an example of the ________ dimension of business problems.

Accepted Answer

Poor business processes stem from issues within the organization's structure, policies, and procedures. This falls within the organizational dimension of business problems. The other dimensions listed (management, people, infrastructure, and cultural) may also contribute to poor business processes, but they are not the primary dimension.

Question 19

Inadequate database capacity is an example of the ________ dimension of business problems.

Accepted Answer

Inadequate database capacity is a technological problem as it is related to the capacity of the database system to handle and store data.

Question 20

You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?

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Quiz 1: Business Information Systems in Your Career