Question 1

High-reliability organizations structure communication with
A)redundancy.
B)formal protocols
C)informal strategies
D)a and b
E)b and c

Accepted Answer

High-reliability organizations structure communication with redundancy (having backup systems in place) and formal protocols (established procedures and guidelines). This helps ensure that critical information is consistently and accurately transmitted, and that errors or misunderstandings are caught and corrected quickly. While informal strategies (such as ad-hoc conversations between team members) may be useful in some situations, they are not sufficient on their own to ensure reliable communication in high-stakes environments.

Question 2

In our fast-paced information society,______________ emphasis is placed on innovation and creativity and ______________ emphasis
 is placed on the layers of management control.
A)less;more
B)more;less
C)equal;equal
D)none of these

Accepted Answer

In a fast-paced information society, there is a greater emphasis on innovation and creativity to stay competitive and relevant, and less emphasis on layers of management control, which can slow down decision-making and innovation.

Question 3

A prefab group is
A)efficient.
B)predictable.
C)highly trained.
D)all of these.
E)efficient and predictable.

Accepted Answer

A prefab group is both efficient and predictable due to their standardized training and procedures. Therefore, the best choice is E, which states that a prefab group is both efficient and predictable.

Question 4

High-reliability organizations are structured for which type of situation?
A)high-risk industries.
B)low-risk industries.
C)both high and low-risk industries.
D)industries which have long tenure.

Accepted Answer

High-reliability organizations are structured for high-risk industries, where there is a high potential for catastrophic failure or risk to human life. These organizations employ a variety of strategies and safety protocols to prevent such incidents and maintain high levels of reliability and safety. Low-risk industries may not require the same levels of rigor and may not benefit from the same structures and processes that high-risk industries do. Therefore, choice A is the best answer.

Question 5

Groups that meet regularly to identify and propose solutions to problems affecting product or process quality are known as
A)quality teams.
B)prefab groups.
C)task force groups.
D)project teams.

Accepted Answer

Quality teams are specifically established to identify and propose solutions to problems affecting product or process quality. The other options (B) prefab groups, (C) task force groups, and (D) project teams may also work on quality-related issues, but they are not specifically designed for that purpose.

Question 6

What task force groups _______________,steering committees _______________.
A)implement;recommend
B)recommend;analyze
C)initiate;recommend
D)recommend;implement

Accepted Answer

Task force groups implement actions based on recommendations made by steering committees. Therefore, the best choice is D - recommend; implement.

Question 7

The prefab work group is an invention of the ________________ service industry.
A)Italian
B)European
C)African
D)American

Accepted Answer

The prefab work group is an invention of the American service industry.

Question 8

A competent work team member,according to Larson and Lafasto, possesses
A)the capability of collaborating effectively.
B)a strong desire to contribute.
C)essential skills and abilities.
D)all of these.

Accepted Answer

According to Larson and Lafasto, a competent work team member possesses the capability of collaborating effectively, a strong desire to contribute, and essential skills and abilities. Therefore, all of these choices apply to a competent work team member.

Question 9

Which role is not included in Benne and Sheats' classification of group communication roles?
A)development roles
B)maintenance roles
C)self-centered roles
D)task roles

Accepted Answer

Benne and Sheats' classification of group communication roles includes task roles, maintenance roles, and self-centered roles, but does not include development roles.

Question 10

Informal organization groups come together for
A)coffee breaks.
B)individual task accomplishment.
C)social support.
D)all of these.

Accepted Answer

Informal organization groups can come together for various reasons, including coffee breaks, individual task accomplishment, and social support. Therefore, option D, "all of these," is the best answer.

Question 11

Project teams are formed
A)to accomplish a specific task.
B)with highly specialized individuals.
C)to develop a new product.
D)all of these.

Accepted Answer

Project teams may be formed to accomplish a specific task, develop a new product, or work on a specialized project. These teams may consist of highly specialized individuals who work together to achieve a common goal. Therefore, all of the given choices are correct.

Question 12

The success of quality teams in ______________ and increasing concern for product quality in _______________ have generated
 intense interest in this quality control device.
A)Japan;the U.S.
B)the U.S.;Europe
C)Europe;Japan
D)none of these

Accepted Answer

The first statement suggests that quality teams have been successful in Japan, and the second statement indicates increasing concern for product quality in the U.S. Therefore, the correct choice is A, which matches Japan and the U.S.

Question 13

Social support groups are
A)quality teams.
B)steering committees.
C)focus groups.
D)all of these.
E)none of these.

Accepted Answer

Social support groups are not quality teams or steering committees, but they could be considered a type of focus group. However, they are not limited to providing feedback on a specific topic or product. Social support groups are designed to provide emotional support and guidance to individuals with shared experiences or challenges, such as addiction recovery or grief counseling. Therefore, the best choice is D, as it encompasses all options and reflects the broad nature of social support groups.

Question 14

Which is not a positive behavior in a group?
A)observing the participation process of a group
B)actively participating in the group
C)keeping quiet if you disagree with the others in a group
D)being prepared and informed
E)all of these are positive behaviors.

Accepted Answer

Keeping quiet if you disagree with the others in a group can lead to groupthink and a lack of diverse ideas being considered. It is important to voice your opinions and ideas respectfully in order to contribute to the group's decision-making process.

Question 15

Which of the following does not describe a bona fide group?
A)a group with permeable boundaries.
B)a group which is influenced by its environment.
C)a group with fixed boundaries and members with only one group membership.
D)most of our organizational groups.

Accepted Answer

A bona fide group is a group that has a clear and stable membership, fixed boundaries, and a defined purpose. Option C states that a bona fide group has fixed boundaries and members with only one group membership, which is not correct. In a bona fide group, members may belong to multiple groups, and the boundaries may be permeable to allow for new members or changes in membership over time. Therefore, option C does not describe a bona fide group.

Quiz 6: Groups in Organizations

High-reliability organizations structure communication with

In our fast-paced information society, emphasis is placed on innovation and creativity and emphasis is placed on the layers of management control.

A prefab group is

High-reliability organizations are structured for which type of situation?

Groups that meet regularly to identify and propose solutions to problems affecting product or process quality are known as

What task force groups _,steering committees _.

The prefab work group is an invention of the ________________ service industry.

A competent work team member,according to Larson and Lafasto, possesses

Which role is not included in Benne and Sheats' classification of group communication roles?

Informal organization groups come together for

Project teams are formed

The success of quality teams in and increasing concern for product quality in _ have generated intense interest in this quality control device.

Social support groups are

Which is not a positive behavior in a group?

Which of the following does not describe a bona fide group?