Question 1

The fastest-growing population group in the United States is_________ .
A) Vietnamese-Americans
B) Hispanic-Americans
C) African-Americans
D) Canadians
E) Chinese-Americans

Accepted Answer

According to the US Census Bureau, Hispanic-Americans are currently the fastest-growing population group in the United States.

Question 2

Japan-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how_________ influences organizations.
A) affirmative action
B) diversity
C) proactive segmentation
D) multiculturalism
E) cultural disparity

Accepted Answer

Diversity is a term that describes organizations where there is a variety of demographic, cultural, and personal differences among the people who work for the organization.

Question 3

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called_________ .
A) discretionary diversity
B) affirmative action
C) organizational plurality
D) cultural proaction
E) acculturation

Accepted Answer

Affirmative action refers to the measures taken by an organization to create employment opportunities for minorities and women. These measures are purposeful and designed to address past discrimination and ensure that such groups have equal opportunities for employment and advancement within the organization. Discretionary diversity, organizational plurality, cultural proaction, and acculturation are not directly related to this specific purpose.

Question 4

Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to_________ .
A) drive business growth
B) encourage litigation
C) increase fixed costs
D) achieve fiscal responsibility goals
E) do all of these

Accepted Answer

One of the ways diversity programs benefit business is to promote business growth by
improving the companies' understanding of the marketplace.

Question 5

A key difference between affirmative action and diversity is that_________ .
A) diversity requires a wider span of management
B) diversity has a broader focus
C) diversity is legally mandated in all private companies
D) affirmative action is legally mandated in all private companies
E) affirmative action does not alter organizational structures, and diversity does

Accepted Answer

Affirmative action focuses specifically on increasing employment opportunities for certain underrepresented groups, while diversity initiatives aim to create a more inclusive and culturally diverse workplace overall. Diversity initiatives can address a wider range of issues, such as unconscious bias, cultural competency training, and creating a welcoming environment for all employees, regardless of their background.

Question 6

Affirmative action programs are typically designed to_________ .
A) create homogeneous diversity
B) be punitive
C) compensate for past discrimination
D) protect white, non-Hispanic Americans
E) do all of these

Accepted Answer

Affirmative action programs are typically designed to compensate for past discrimination by providing preferential treatment to individuals or groups that have historically been disadvantaged or discriminated against.

Question 7

According to the text,_________ typically amount to more than 90 percent of employees' salaries.
A) contribution margins
B) turnover costs
C) product obsolescence and employee pilferage
D) training costs
E) cafeteria benefit plans

Accepted Answer

Turnover costs typically amount to more than 90 percent of employees' salaries, as they include expenses related to recruiting, hiring, and training new employees.

Question 8

The two basic types of diversity training are cultural training and attitude-based diversity training.

Accepted Answer

The two basic types of diversity training are awareness training and skills-based diversity training.

Question 9

Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

Accepted Answer

Skills-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

Question 10

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory _________illustrates .
A) acculturation
B) diversity
C) affirmative action
D) cultural organization
E) organizational plurality

Accepted Answer

Diversity is a term that describes organizations where there is a variety of demographic, cultural, and personal differences among the people who work there as well as among its customers.

Question 11

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves?
A) Potential employees cannot accuse a company of discrimination, but concerned employees can file a lawsuit on their behalf.
B) The strategy used to defend an organization against charges of discrimination actually makes the company more cohesive.
C) Companies usually lose in local courts and win in appeals court.
D) Companies lose, on average, two-thirds of the discrimination cases brought against them.
E) Companies typically cannot justify the discrimination from a monetary standpoint.

Accepted Answer

The text states that companies "historically have lost, on average, two-thirds of the employment discrimination cases that go to trial" (paragraph 2). Therefore, the best choice is D.

Question 12

Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gays and lesbians more than likely have_________ .
A) disparity programs
B) continuous federal agency monitoring
C) poor codes of ethics
D) ethical ombudsmen on staff
E) diversity programs

Accepted Answer

Diversity is a term that describes organizations where there is a variety of demographic, cultural, and personal differences (which would include sexual orientation) among the people who work there.

Question 13

Among the paradigms for managing diversity, only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.

Accepted Answer

The learning and effectiveness paradigm emphasizes the importance of integrating both surface-level and deep-level diversity differences in order to improve organizational effectiveness. Other paradigms, such as the discrimination and fairness paradigm, focus solely on surface-level diversity differences.

Question 14

Unlike_________ forces, , which punishes companies for not achieving specific gender and race differences in their work programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.
A) affirmative action; self-monitoring
B) diversity; self-monitoring
C) diversity; affirmative action
D) affirmative action; diversity
E) federal agency monitoring; self-monitoring

Accepted Answer

Affirmative action involves measures to ensure equal opportunity and often includes penalties for non-compliance, while diversity programs aim to create an inclusive environment that values differences without punitive measures.

Question 15

_________is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.
A) Cultural advantage
B) Affirmative differentiation
C) Diversity
D) Cultural proaction
E) Acculturation

Accepted Answer

Diversity is the term that describes differences in demographics, culture, and personal characteristics among individuals in an organization or customers who do business with it. It includes differences such as race, gender, age, religion, ethnicity, sexual orientation, and more. Organizations that embrace diversity can benefit from increased creativity, innovation, and perspectives.

Question 16

In diversity pairing, people of different cultural backgrounds are paired together for mentoring.

Accepted Answer

In diversity pairing, people of different cultural backgrounds are indeed paired together for mentoring.

Question 17

_________within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."
A) acculturation
B) diversity
C) affirmative action
D) cultural organization
E) organizational plurality

Accepted Answer

When companies have a diverse work force, they are better able to understand the marketplace. Diversity involves the people who work at a company as well as its customers.

Question 18

U.S.-based McKinsey & Co., the global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits McKinsey & Co by_________ .
A) creating discrimination benchmarks
B) improving the quality of problem solving
C) eliminating glass ceilings
D) requiring the centralization of all marketing and human resources activities
E) punishing those who have engaged in discrimination

Accepted Answer

Diversity makes good business sense because it helps companies grow through higher- quality problem solving.

Question 19

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?
A) remove the glass ceiling
B) use internal loci of control
C) create a diversity program
D) narrow the span of management
E) downsize

Accepted Answer

Creating a diversity program is the best choice as it will demonstrate the company's commitment to respecting individual differences and valuing diversity. This program can include training, workshops, and policies that promote inclusivity and celebrate differences. It will create a positive work environment where employees feel valued and respected. Removing the glass ceiling is also an important step to promote gender equality, but it might not directly impact the work environment for all employees. Using internal loci of control might not be effective in promoting a positive work environment, and downsizing can have negative effects on employee morale. Narrowing the span of management might be beneficial in some cases, but it might not directly impact creating a positive work environment.

Question 20

Which of the following statements explains why diversity actually makes good business sense?
A) Diversity increases an organization's retained earnings.
B) Diversity helps companies attract and recruit talented employees.
C) Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination.
D) Diversity allows a company to act with economic responsibility.
E) Diversity eliminates glass ceilings.

Accepted Answer

Diversity programs typically result in costs savings to businesses. Unfortunately, they have not eliminated glass ceilings.

Quiz 11: Section 1: Managing Human Resource Systems

The fastest-growing population group in the United States is_________ .

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called_________ .

Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to_________ .

A key difference between affirmative action and diversity is that_________ .

Affirmative action programs are typically designed to_________ .

According to the text,_________ typically amount to more than 90 percent of employees' salaries.

The two basic types of diversity training are cultural training and attitude-based diversity training.

Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory _________illustrates .

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gays and lesbians more than likely have_________ .

Among the paradigms for managing diversity, only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.

Unlike_________ forces, , which punishes companies for not achieving specific gender and race differences in their work programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

_________is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

In diversity pairing, people of different cultural backgrounds are paired together for mentoring.

_________within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

U.S.-based McKinsey & Co., the global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits McKinsey & Co by_________ .

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

Which of the following statements explains why diversity actually makes good business sense?