Question 1

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as fulfilling the leader role within the organization. This means he spends much of his time:
A) negotiating
B) responding to instrumental change
C) performing ceremonial duties
D) motivating and encouraging its employees to meet their organizational objectives
E) ignoring interpersonal roles

Accepted Answer

In the leading role, managers inspire and motivate workers to work hard to achieve organizational goals.

Question 2

According to Mintzberg, which of the following are the three major roles managers fulfill while performing their jobs?
A) interpersonal roles, informational roles, and decisional roles
B) informational roles, ethical roles, and action roles
C) corporate roles, coordination roles, and informational roles
D) decisional roles, informational roles, and organizational roles
E) interpersonal roles, intrapersonal roles, and departmental roles

Accepted Answer

Mintzberg identified three main roles that managers play: interpersonal roles (dealing with people), informational roles (gathering and sharing information), and decisional roles (making decisions). These three roles are fundamental to the job of a manager and are crucial for their success.

Question 3

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. Even though she was not expected to, she quickly asked company employees to develop ideas for new products that would lead to organizational growth in a changing environment. The decisional role she took on was that of a(n):
A) leader
B) disseminator
C) resource allocator
D) spokesperson
E) entrepreneur

Accepted Answer

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to incremental change.

Question 4

Connie O'Day is a middle­level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does O'Day perform?
A) entrepreneur
B) monitor
C) resource allocator
D) spokesperson
E) liaison

Accepted Answer

In the monitor role, managers scan their environments for information, actively contact others for information, and, because of their personal contacts, receive a great deal of unsolicited information.

Question 5

Spiegel announced to the media that it was nearing the completion of its corporate restructuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted in order to make this announcement to the media?
A) environmental
B) controller
C) spokesperson
D) entrepreneur
E) interpersonal

Accepted Answer

The spokesperson shares information with people outside the company.

Question 6

When Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president his role was limited to that of a figurehead. After this change, what functions did Fuller most likely do until he retired?
A) He distributed critical information to employees.
B) He monitored the environment.
C) He helped the organization adapt to incremental changes.
D) He negotiated salaries, raises, and promotions.
E) He performed ceremonial duties like greeting company visitors.

Accepted Answer

The figurehead role is an interpersonal role in which the manager in that role represents the company in various ways to the external environment.

Question 7

The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ______role.
A) monitor
B) figurehead
C) resource allocator
D) entrepreneur
E) disseminator

Accepted Answer

In the disseminator role, managers share information with people outside their departments or companies.

Question 8

During a meeting of the Ambulatory Care Nursing Association (ACNA) board of directors, a commitment was made to ask members for their feedback about their experiences with and perceptions of ACNA. The head of the organization said, "The essence of being a leader is to make sure the organization knows itself." Then she volunteered to conduct the environmental scanning and share what she learned with the others. What informational roles is she assuming?
A) liaison and spokesperson
B) resource allocator and liaison
C) monitor and disseminator
D) negotiator and monitor
E) spokesperson and liaison

Accepted Answer

In the monitor role, she conducts environmental scanning. In the disseminator role, she shares what she has learned.

Question 9

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:
A) entrepreneur
B) resource allocator
C) figurehead
D) communicator
E) spokesperson

Accepted Answer

In the spokesperson role, managers share information with people outside the firm.

Question 10

In the decisional role of ________managers adapt themselves, their subordinates, and their units to incremental change.
A) resource allocator
B) entrepreneur
C) disturbance handler
D) liaison
E) disseminator
, managers adapt themselves, their subordinates, and their units to incremental

Accepted Answer

Managers are acting in their entrepreneurial role when they adapt themselves, their subordinates, and their units to incremental change.

Question 11

According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, "Sustained growth is essential. Sustaining growth is a challenge for virtually every company." Koerber is the CEO of Metro Group, Germany's largest retailer, which has more than 2,400 stores in 30 countries. What informational role did Koerber assume?
A) liaison
B) resource allocator
C) figurehead
D) negotiator
E) spokesperson

Accepted Answer

In the spokesperson role, managers share information with people outside their company.

Question 12

Which of the following is an example of an interpersonal role?
A) figurehead
B) monitor
C) disseminator
D) resource allocator
E) spokesperson

Accepted Answer

The other interpersonal roles are leader and liaison. See also Exhibit 1.3.

Question 13

The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as:
A) liaison
B) disseminator
C) disturbance handler
D) figurehead
E) resource allocator

Accepted Answer

In a liaison role, managers deal with people outside their units.

Question 14

Team leaders typically:
A) conduct quality control audits
B) manage external and internal relationships
C) act as department liaisons
D) oversee strategy implementation
E) do all of these

Accepted Answer

These are the second and third responsibilities included in the description of team leaders.

Question 15

Which type of skills tends to be most important to the success of lower-level managers?
A) decisional skills
B) human skills
C) conceptual skills
D) motivation to manage
E) technical skills

Accepted Answer

Lower-level managers are involved in the day-to-day operations of an organization and are responsible for supervising front-line employees. Therefore, technical skills, or the ability to understand and perform specific tasks related to their job function, tend to be most important for their success. While human skills and motivation to manage are also important, they tend to be more important for higher-level managers who are responsible for leading teams and making strategic decisions. Conceptual skills and decisional skills are important for all levels of management, but may not be as critical for lower-level managers who have more specific, operational responsibilities.

Question 16

Team leaders typically:
A) create a context for change
B) manage internal and external relationships
C) monitor and manage the performance of subunits
D) make detailed schedules and operating plans
E) monitor the organizational culture

Accepted Answer

These are the second and third responsibilities included in the description of team leaders.

Question 17

An accountant with__________ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.
A) technical skill
B) human skill
C) conceptual skill
D) motivational skill
E) interpersonal skill

Accepted Answer

Technical skills involve the ability to apply the specialized procedures, techniques, and knowledge required to get the job done.

Question 18

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:
A) resource allocator
B) monitor
C) disseminator
D) spokesperson
E) figurehead

Accepted Answer

It was assumed that McAllister would perform ceremonial duties.

Question 19

In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan "It's not for girls!" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:
A) resource allocators
B) entrepreneurs
C) disturbance handlers
D) liaisons
E) disseminators

Accepted Answer

The disturbance handler role is played when managers must respond to severe problems that demand immediate attention.

Question 20

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?
A) resource allocator
B) entrepreneur
C) disturbance handler
D) liaison
E) negotiator

Accepted Answer

In the negotiator role, managers negotiate schedules, projects, goals, resources, and employee raises.

Quiz 1: Section 1: Management

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as fulfilling the leader role within the organization. This means he spends much of his time:

According to Mintzberg, which of the following are the three major roles managers fulfill while performing their jobs?

When Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president his role was limited to that of a figurehead. After this change, what functions did Fuller most likely do until he retired?

The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ______role.

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:

In the decisional role of ________managers adapt themselves, their subordinates, and their units to incremental change.

Which of the following is an example of an interpersonal role?

The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as:

Team leaders typically:

Which type of skills tends to be most important to the success of lower-level managers?

Team leaders typically:

An accountant with__________ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan "It's not for girls!" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?