During the feedforward stage of a telephone conversation:
A)greetings are reciprocated.
B)parties exchange roles.
C)the purpose and tone of the conversation are established.
D)business is concluded.
E)both parties say goodbye.

Question

Quizplus · Accepted Answer

The feedforward stage is the initial stage of a telephone conversation. During this stage, the purpose of the conversation is established and the tone is set by both parties. Greetings may be exchanged, but they are not the primary focus of this stage. The roles of the parties are not exchanged, business is not necessarily concluded, and farewells are not yet said.

During the Feedforward Stage of a Telephone Conversation