Question 1

Unless people have had special training,they are likely to commit blunders when communicating virtually.All of the following are best practices of virtual communication etiquette EXCEPT:

Accepted Answer

Establishing one person as the speaker for the group and having all other group members funnel their questions and comments through that team member can limit active participation and direct communication among team members, which is not considered a best practice in virtual communication. Effective virtual communication encourages direct interaction and engagement from all participants.

Question 2

People primarily rely on nonverbal signals to help them conduct social interaction.One estimate is ________ of the meaning of messages is contained in the nonverbal part of communication.

Accepted Answer

According to research, approximately 93% of the meaning of messages is contained in nonverbal communication, including body language, tone of voice, facial expressions, and gestures. This means that only about 7% of the message's meaning is conveyed through the literal words spoken.

Question 3

One of the challenges of virtual teams is building reliability capital.Which of the following tactics is a best practice when building reliability capital in virtual teams?

Accepted Answer

Being available to support and respond to team members and following up as soon as possible when not available helps to build reliability and trust in virtual teams. Building cohesion through sarcasm, joking, and teasing (option A) may not be appropriate for all team members and could lead to miscommunication or offense. Always being brutally honest (option C) may not create a safe and supportive environment for team members to share their ideas and concerns. Following up with team members only as time and schedule allows (option B) may not prioritize timely communication and could lead to delays in decision-making or problem-solving.

Question 4

Face-to-face interaction allows people to have the feeling of being "in sync" with another person.The degree of ________ between people determines the efficiency and the quality of progress toward goal achievement,and whether the goal is ever achieved.

Accepted Answer

Rapport refers to a sense of mutual understanding and connection between people. This is crucial for effective face-to-face interaction and goal achievement. Janusian thinking refers to the ability to consider multiple perspectives simultaneously, broadcasting refers to the transmission of information through media, and representational gaps refer to differences in how people perceive or interpret information.

Question 5

According to the place-time model of interaction,when people are in the same place,but at different times,this is an example of what type of communication?

Accepted Answer

The place-time model of interaction refers to communication that occurs in the same physical space but at different times. Shift work is an example of this type of communication. Face-to-face and video conferencing involve communication that occurs in real-time, while email involves communication that can occur at any time and from any location.

Question 6

Regarding out-of-the-loop employees,which of the following is one of Edmondson's "Four Tactics for Reframing" that helps people reframe their purpose on a team?

Accepted Answer

Edmondson's tactic of "See yourself as vitally important to a successful outcome" encourages individuals to recognize their unique skills and contributions to the team's success, while also acknowledging the importance of collaboration and cooperation with others on the team. This approach helps individuals reframe their purpose from feeling disconnected or unimportant to feeling like an integral part of the team's success.

Question 7

Information technology has powerful effects on social behavior.Which of the following issues should NOT be expected when interacting with teammates via information technology?

Accepted Answer

Information technology often reduces inhibitions and increases the likelihood that all members will contribute to the discussion, contrary to option B which suggests the opposite effect. Technology can facilitate more democratic participation and make it easier for quieter members to share their ideas.

Question 8

Some types of teams become information-dependent upon aspects of their physical environment in order to do their work.This type of team situation is best termed as:

Accepted Answer

The answer of Some types of teams become information-dependent upon...

Question 9

Virtual teams are best described as a:

Accepted Answer

Virtual teams are groups of individuals who collaborate remotely and communicate using various technologies, but the team's main focus is on accomplishing a particular task. Members of virtual teams may work in different locations, have different schedules, and use various digital communication channels.

Question 10

Information technology changes social behavior.Which of the following behaviors is TRUE about information technology as compared to traditional face-to-face interaction?

Accepted Answer

The answer of Information technology changes social behavior.Which of the...

Question 11

People are their most cooperative when interacting via this form of communication:

Accepted Answer

Face-to-face communication allows for the most effective and efficient exchange of information as it includes visual, verbal, and nonverbal cues. These cues help to establish rapport and trust between individuals, which leads to increased cooperation and collaboration. Moreover, face-to-face communication allows for immediate feedback and clarification, which reduces misunderstandings and conflicts.

Question 12

All of the following are reasons why the spontaneous social interaction called "schmoozing" is advantageous for virtual teams EXCEPT:

Accepted Answer

While schmoozing can have many advantages for virtual teams, such as expediting operations, building like and rapport, and being low cost and efficient, it may not necessarily increase task focus. Schmoozing is more focused on informal conversation and socializing, which may not directly contribute to task completion.

Question 13

Which of the following communication situations has the highest message "richness," or potential information-carrying capacity?

Accepted Answer

Face-to-face meetings have the highest message richness as they offer immediate feedback, the ability to ask questions and clarification, and the use of nonverbal cues such as gestures and facial expressions to convey additional information.

Question 14

With regard to risk-taking,compared to groups that make decisions face-to-face,groups that make decisions via electronic communication are:

Accepted Answer

Groups that make decisions via electronic communication tend to be more risk-seeking for both gains and losses. This phenomenon is often attributed to factors such as reduced accountability, deindividuation, and the lack of immediate social cues, which can lead to more bold and aggressive decision-making compared to face-to-face interactions.

Question 15

Two types of information knowledge exist in teams.The first,________ knowledge,is hard to articulate and acquired through experience.The second,________ knowledge,is knowledge that is transmittable in formal or symbolic language.

Accepted Answer

The first type of knowledge, which is hard to articulate and acquired through experience, refers to tacit knowledge. The second type, which is transmittable in formal or symbolic languages, refers to codified knowledge. Therefore, the answer is option C, tacit knowledge, and codified knowledge.

Question 16

Virtual teams need to consider several factors for their ultimate success.First,the level of technical support they will need,second their locations relative to one another,and third the:

Accepted Answer

The answer of Virtual teams need to consider several factors...

Question 17

Although there are disadvantages to physically dispersed teams,what advantage can physical distance provide for teams?

Accepted Answer

Physical distance can create a sense of urgency and responsibility among team members to be prepared for meetings and address issues efficiently due to the limited amount of time they have to communicate. This can lead to increased productivity and better performance.

Question 18

Tools,documents,language and processes-these are examples of boundary objects.Which of the following is the best definition of the purpose of boundary objects?

Accepted Answer

The purpose of boundary objects is to facilitate communication and understanding across different teams, organizations, and cultures by providing shared documents, objects, and vocabulary. The boundary objects create a common ground and help to build a shared understanding. A is incorrect because boundary objects do not relate to team liability. B is incorrect because boundary objects do not establish ownership or territories. D is incorrect because it describes workplace culture, but not boundary objects.

Question 19

Virtual distance is a term that refers to the:

Accepted Answer

Virtual distance refers to the feelings of separation that occur as a consequence of communicating via electronic means like e-mail, text, audio conference, etc. Communication technologies can cause a lack of emotional connectivity in comparison to face-to-face communication, create a sense of distance and loneliness, and make voice, body language, and other social cues hard to detect, influencing the interpretation of the message.

Question 20

When a person makes judgments of a new person's likeability,personality,sexual orientation,performance as a teacher,socioeconomic status,psychopathology etc.,when first meeting them,these judgements:

Accepted Answer

Research has shown that first impressions can have a lasting effect on how individuals perceive and evaluate others even weeks or months later. Therefore, the initial judgments made about a new person's likeability, personality, etc., can predict the person's evaluations of that new person in the future.

Quiz 12: Virtual Teamwork