Typical measures of quality include:
A)percentage of defects
B)dollars spent on rework
C)number of on-time deliveries
D)customer satisfaction surveys
E)all of the above

Question

Quizplus · Accepted Answer

All of the listed measures are commonly used to assess quality, and each provides a different perspective on how well a product or service meets customer expectations. Percentage of defects and dollars spent on rework are measures of internal quality control efforts, while on-time deliveries and customer satisfaction surveys assess external outcomes. Together, they provide a more comprehensive picture of quality performance.

Typical Measures of Quality Include