Question 1

A police officer pulls you over and says, "You've been driving 15 kilometres per hour beyond the speed limit." Following the principle of disarm the opposition, you should respond in this manner:
A) "Officer, there has been some mistake."
B) "How would you like to deal with me when you are out of uniform?"
C) "You must have been speeding in order to catch me."
D) "You're right, I was speeding."

Accepted Answer

The best choice is to admit fault and take responsibility for the action. This will disarm the opposition, in this case, the police officer, and show that you are willing to comply with the law. It may also result in a lesser punishment or warning from the officer.

Question 2

The bargaining technique make small concessions gradually
A) is much less effective than granting concessions at the outset of bargaining.
B) is much less effective than granting concessions at the end of bargaining.
C) leads to more satisfactory agreements in most cases.
D) leads to less satisfactory agreements in most cases.

Accepted Answer

The bargaining technique of making small concessions gradually, also known as "tit for tat" or "mixed-motive" strategy, leads to more satisfactory agreements in most cases. This is because it builds trust and encourages the other party to reciprocate with their own small concessions, leading to a mutual gain. It also reduces the risk of making overly generous concessions at the outset or the end of the negotiation.

Question 3

"Incivility" specifically refers to
A) not following the rules of the job.
B) employees' lack of regard for one another.
C) not pulling one's weight at work.
D) using intolerant language.

Accepted Answer

Incivility refers to employees' lack of regard for one another, encompassing behaviors that demonstrate a lack of respect for others.

Question 4

Sexual harassment has received increasing attention in recent years because
A) men are the primary victims.
B) of the growing numbers of women in non-traditional work environments.
C) of fewer incidents of harassment.
D) there is more romance in the workplace.

Accepted Answer

Sexual harassment has received increasing attention in recent years due to the growing numbers of women in non-traditional work environments. This has made harassment more visible and has led to a greater focus on prevention and addressing the issue.

Question 5

A personality clash refers to the fact that sometimes people
A) basically dislike each other.
B) go out of their way to do mean things to each other.
C) have different goals.
D) are too much alike.

Accepted Answer

A personality clash often occurs when individuals fundamentally dislike each other, leading to interpersonal difficulties.

Question 6

You are interested in purchasing a speedboat on sale for $33,000. You make an offer of $27,500, thereby using the negotiating tactic
A) begin with a plausible demand or offer, yet allow room for negotiation.
B) compromise.
C) make small concessions gradually.
D) know your best alternative to a negotiated agreement.

Accepted Answer

By offering $27,500 instead of a much lower or higher amount, the buyer is beginning with a plausible offer but still leaving room for negotiation. This demonstrates the use of the negotiating tactic of beginning with a plausible demand or offer.

Question 7

Sam and Muriel argue over who gets to use the new desktop computer. Their conflict is best classified as
A) differences in goals.
B) personal differences.
C) competition over limited resources.
D) conflict-prone job duties.

Accepted Answer

Sam and Muriel are in competition over the limited resource of the new desktop computer.

Question 8

The negotiating strategy focus on interests, not positions calls for the negotiator to
A) quickly uncover the interests of the other side.
B) stick to his or her demands until the last.
C) find mutual interests with the other side.
D) strive to satisfy his or her overall interests.

Accepted Answer

The answer of The negotiating strategy focus on interests, not...

Question 9

An employee can use anger to his advantage by
A) selectively bullying the other side.
B) helping him vent built-up stress.
C) allowing it to help him be creative.
D) using it to show how committed he is.

Accepted Answer

Anger can be channeled into positive outcomes like creativity by motivating an individual to find solutions to the problems that triggered the anger.

Question 10

A major component of cognitive restructuring is to
A) search for the positive elements in a situation.
B) play a mind game.
C) change the cognitions of the opposing side.
D) agree that you have been in the wrong.

Accepted Answer

The major component of cognitive restructuring involves searching for the positive elements in a situation. This requires a shift in perspective and a focus on adaptive, rather than maladaptive, thinking patterns. By recognizing and focusing on the positive aspects of a situation, individuals can change their emotional and behavioral responses to it. Playing a mind game or changing the cognitions of the opposing side are not typically involved in cognitive restructuring, and agreeing that you have been in the wrong is only relevant in certain situations.

Question 11

Knowing one's best alternative to a negotiated agreement is designed to help a person
A) prevent the opposing side from gaining any advantage.
B) block a win-win solution.
C) choose creative alternative solutions.
D) prevent accepting unfavourable terms.

Accepted Answer

Knowing one's best alternative to a negotiated agreement helps a person prevent accepting unfavourable terms by giving them the power to walk away from the negotiation if the agreed-upon terms are not satisfactory. It provides a fallback position and helps ensure that the negotiator does not accept a less favourable outcome just to make a deal.

Question 12

Linda Yang, a labour relations specialist, wants each side to leave the negotiating table well satisfied. Yang is best advised to use which style of conflict management?
A) competitive
B) collaborative
C) accommodative
D) sharing

Accepted Answer

Collaborative conflict management style involves finding a solution that satisfies the concerns and interests of both parties involved. As Linda Yang wants both sides to leave the negotiating table satisfied, using a collaborative style would be the most appropriate approach.

Question 13

Alex has been severely criticized by his boss. He deals with the problem by saying to himself, "The criticism I received is good because it will prevent me from repeating that mistake." Alex is engaging in
A) image exchange.
B) disarming the opposition.
C) cognitive restructuring.
D) a self-defeating mind game.

Accepted Answer

Alex is using cognitive restructuring, a technique in which negative or irrational thoughts are challenged and replaced with positive and rational ones. By reframing the criticism as a learning opportunity, Alex is changing his thought process and turning the negative experience into a beneficial one.

Question 14

According to recent Canadian surveys, more than ___ percent of working women surveyed reported an incident of sexual harassment in the previous year.
A) 20
B) 30
C) 40
D) 50

Accepted Answer

Recent Canadian surveys have found that more than 50 percent of working women surveyed reported an incident of sexual harassment in the previous year. This highlights the prevalence of sexual harassment in Canadian workplaces and the need for systemic changes to address this issue.

Question 15

Circle a source of interpersonal conflict NOT listed in the text.
A) Competition for limited resources
B) Role Conflict
C) Gender Differences
D) Aggressive Personalities.

Accepted Answer

Gender differences are not typically listed as a primary source of interpersonal conflict in standard texts on the subject. Common sources include competition for resources, role conflicts, and personality clashes, but gender differences are more often considered in discussions of communication styles or societal roles rather than direct sources of interpersonal conflict.

Question 16

When a situation has to be mediated
A) negotiations continue without a third party.
B) it is unlikely a win-win outcome will be reached.
C) an independent third party helps those involved to resolve the dispute on their own.
D) it usually draws media attention.

Accepted Answer

When a situation has to be mediated, an independent third party helps those involved to resolve the dispute on their own. Mediation is a process where a neutral third party facilitates communication between the parties in conflict and encourages them to find a mutually acceptable solution to the problem. It is often used to resolve disputes in business, relationships, and community conflicts.

Question 17

A manager who says to a group member, "Are you going to be stupid for the rest of your life?" is most likely engaging in
A) competition over limited resources.
B) win-win conflict resolution.
C) building stone walls.
D) bullying.

Accepted Answer

The statement made by the manager is derogatory and a form of personal attack. It is considered bullying behavior, where the manager is trying to intimidate and belittle the group member. Therefore, the correct answer is D.

Question 18

Work-family conflict occurs when
A) a person's roles of worker and active participant in social and family life compete.
B) a person is only moderately serious about family responsibilities.
C) a person is forced to work more than 55 hours per week.
D) an emotional disorder makes a person perpetually late for work or social engagements.

Accepted Answer

Work-family conflict occurs when an individual's roles as a worker and an active participant in social and family life compete with each other. This can happen due to long work hours, job-related stress, inadequate social or familial support, and other factors. It is a common problem faced by many working individuals who have to balance their work responsibilities against their familial and social obligations.

Question 19

The method of identifying the true source of conflict and resolving it systematically is called
A) frame the outcome in positive terms.
B) disarm the opposition.
C) confrontation and problem solving.
D) cognitive restructuring.

Accepted Answer

Confrontation and problem solving involves identifying the true source of the conflict and resolving it systematically. A involves focusing on the positive outcome, B is a tactic to diffuse tension but does not necessarily address the root of the conflict, and D involves changing one's thought patterns but does not address the external conflict.

Question 20

A key advantage of making a plausible demand in a negotiating session is that it
A) prevents the other side from making a counteroffer.
B) shows you are bargaining in good faith.
C) prevents the other side from making an extreme demand.
D) gets you about one half of what you really want.

Accepted Answer

Making a plausible demand in a negotiating session shows that you are bargaining in good faith. It demonstrates that you have done your research and have identified a reasonable starting point. This can help build trust and credibility with the other party, making it more likely that they will engage in productive negotiations. Additionally, starting with a plausible demand can help set a positive tone for the rest of the negotiation and make it less likely that the other party will make an extreme counteroffer.

Quiz 9: Resolving Conflicts With Others

A police officer pulls you over and says, "You've been driving 15 kilometres per hour beyond the speed limit." Following the principle of disarm the opposition, you should respond in this manner:

The bargaining technique make small concessions gradually

"Incivility" specifically refers to

Sexual harassment has received increasing attention in recent years because

A personality clash refers to the fact that sometimes people

You are interested in purchasing a speedboat on sale for $33,000. You make an offer of $27,500, thereby using the negotiating tactic

Sam and Muriel argue over who gets to use the new desktop computer. Their conflict is best classified as

The negotiating strategy focus on interests, not positions calls for the negotiator to

An employee can use anger to his advantage by

A major component of cognitive restructuring is to

Knowing one's best alternative to a negotiated agreement is designed to help a person

Linda Yang, a labour relations specialist, wants each side to leave the negotiating table well satisfied. Yang is best advised to use which style of conflict management?

Alex has been severely criticized by his boss. He deals with the problem by saying to himself, "The criticism I received is good because it will prevent me from repeating that mistake." Alex is engaging in

According to recent Canadian surveys, more than ___ percent of working women surveyed reported an incident of sexual harassment in the previous year.

Circle a source of interpersonal conflict NOT listed in the text.

When a situation has to be mediated

A manager who says to a group member, "Are you going to be stupid for the rest of your life?" is most likely engaging in

Work-family conflict occurs when

The method of identifying the true source of conflict and resolving it systematically is called

A key advantage of making a plausible demand in a negotiating session is that it