Tom recently gave a presentation at work highlighting the problems with customer service. He asks all his coworkers to spend an extra thirty minutes each day handling customer complaints. This is an example of:
A) motivation
B) coaching
C) call to action
D) leadership

Question

Quizplus · Accepted Answer

Tom's request for his coworkers to spend extra time handling customer complaints is a call to action, as he is urging his colleagues to take specific steps to address the problem he identified. It is not necessarily an example of motivation, coaching, or leadership.

Tom Recently Gave a Presentation at Work Highlighting the Problems