Tom recently gave a presentation at work highlighting the problems with customer service. He asked all his coworkers to spend an extra thirty minutes each day handling customer complaints. This is an example of
A) motivation.
B) coaching.
C) call to action.
D) leadership.

Question

Quizplus · Accepted Answer

Tom's request for his coworkers to spend extra time handling customer complaints is a call to action. He is urging them to take action and make a change for the better in their workplace. This is different from coaching or leadership, as Tom is not necessarily guiding or training his coworkers, but rather motivating them to take action.

Tom Recently Gave a Presentation at Work Highlighting the Problems