________ refers to using multiple communication channels to support the communication preferences of users,such as the Web,the company's Facebook page,industry blogs,telephone,and so on.

Question

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Customer interaction center refers to an integrated system that uses multiple communication channels to support the communication preferences of users for customer service and support. It includes channels like phone, email, chat, social media, and mobile applications, enabling customers to communicate with companies through their preferred channel.

________ Refers to Using Multiple Communication Channels to Support the Communication