Question 1

To conduct an effective interview,the manager or small business owner should:

Accepted Answer

Asking candidates for examples of both successes and failures can give a better understanding of their work style and problem-solving abilities. Option A is not recommended as proper preparation can help in conducting a structured interview, and option B may not allow candidates to provide detailed responses. Option C is also incorrect as it can lead to uncomfortable situations, and employees should not ask illegal questions during any interaction with candidates.

Question 2

When conducting the job interview,the small business owner should:

Accepted Answer

Beginning the interview by explaining the job and company and asking low key questions helps to create a comfortable environment for the candidate and allows for a more conversational interview. This approach can also help the small business owner to learn more about the candidate's experience and personality, while also providing the candidate with the information they need to decide if they are interested in the position. Talking as much as listening, never using hypothetical questions, and focusing only on verbal responses can limit the flow of conversation and prevent the small business owner from getting a complete understanding of the candidate's skills and fit for the job.

Question 3

Sometimes effective communication is blocked between leaders and followers by:

Accepted Answer

Information overload or ambiguity in communication can cause confusion or misunderstanding between leaders and followers. It is important for leaders to communicate clearly and concisely to avoid any misinterpretation.

Question 4

When it comes to hiring in the small business:

Accepted Answer

In a small business, each hire is critical and can have a significant impact on the success of the company. Bad hires can be very expensive for a small business, as they may not have the resources to absorb the costs of having an unproductive or problematic employee. Therefore, it is important for small businesses to invest time and effort into the hiring process to ensure they select the right candidate.

Question 5

If you were evaluating your college administration for effective leadership behaviors,you need to look for:

Accepted Answer

Effective leadership involves encouraging creativity in employees, which fosters innovation and growth. While resource management and attention to detail are important, they are more aligned with management rather than leadership.

Question 6

Gustavo is writing up a ________ in order to describe the best job candidate in terms of skills,education,experience,and other personal job-related characteristics.

Accepted Answer

A job specification is a document that outlines the qualifications, skills, experience, and personal characteristics required for a particular job. It describes the ideal candidate and helps employers to evaluate and select the best candidate for the job.

Question 7

Lusia,the director of human resources,is discussing the duties and responsibilities of a new position and its working conditions with Delmar,the manager over the position.Lusia and Delmar are discussing the:

Accepted Answer

Lusia and Delmar are discussing the duties and responsibilities of a new position, which is a key component of a job description. A job description outlines the tasks, duties, responsibilities, and working conditions required for a particular position, and it is typically created through a job analysis process. Therefore, the correct answer is A) job description. B) Human resource plan is a more comprehensive plan that includes recruitment, staffing, training, and other HR activities. C) Job specification refers to the qualifications, skills, and experience required for a particular position. D) Job analysis is the process of gathering and analyzing information about the duties, responsibilities, and requirements of a job.

Question 8

The process of influencing and inspiring others to work to achieve a common goal and then giving them the power and freedom to achieve it is called:

Accepted Answer

Management refers to the process of planning, organizing, and controlling resources (including people) to achieve specific goals, whereas goal or objective setting is a process of defining goals and objectives for individuals or teams to work towards. Performance appraisal is the process of evaluating an employee's job performance. Leadership, on the other hand, is the process of guiding and directing the actions of others towards the achievement of a common goal, often by inspiring and empowering them to take ownership of the work and its outcomes.

Question 9

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

Accepted Answer

Leadership is the process of influencing and inspiring others to work towards achieving a common goal. It involves motivating people to give their best and providing them with the support and resources needed to achieve the goal. A good leader gives their team members the power and freedom to achieve their goals while providing guidance and support when needed.

Question 10

When conducting a job analysis,an employer needs to focus on questions about:

Accepted Answer

The answer of When conducting a job analysis,an employer needs...

Question 11

Kim,the human resources manager,is conducting an orderly and systematic evaluation of all the facts about a new position in order to determine what kind of employee to hire and how to compensate the position.This is called a:

Accepted Answer

Conducting an orderly and systematic evaluation of all the facts about a new position in order to determine what kind of employee to hire and how to compensate the position is called a job analysis. A job description outlines the duties and responsibilities of the position while a job specification outlines the required qualifications and skills. A human resource plan is a strategy for managing employees and their development within an organization. Therefore, the best answer is D, job analysis.

Question 12

Miguel and Jamie are talking.Miguel keeps using baseball metaphors as he is giving instructions to Jamie.Not having any experience with baseball,Jamie is only understanding about half of what Miguel is saying.Miguel and Jamie are experiencing ineffective communication because of:

Accepted Answer

The issue in this scenario is that Miguel is using baseball metaphors that Jamie is not familiar with causing ambiguity in the communication. This makes it difficult for Jamie to understand Miguel's instructions, leading to ineffective communication.

Question 13

To increase the effectiveness of communication between the small business owner and his/her employees,he/she should practice:

Accepted Answer

The best choice is telling the truth and encouraging feedback because it promotes open and honest communication, which can improve the overall effectiveness of communication. Selective listening may result in misunderstandings and miscommunications, while being overly sympathetic may not necessarily address the root of the problem. Giving as much information as possible is also important, but it should be done in a clear and concise manner to avoid information overload.

Question 14

The grapevine in most organizations is:

Accepted Answer

The grapevine is often the first place employees hear about major organizational changes. This is because information may spread quickly through informal channels before it is officially communicated by management.

Answer: A, D 
 Both statements are often true about the grapevine. The grapevine can be incorrect in its content, as information may be distorted or exaggerated as it is passed from person to person. Additionally, the grapevine may be used by troublemakers and gossips within the organization who spread rumors and negative information. However, these statements are not always true and may depend on the specific organization and its culture.

Question 15

A ________ outlines the duties and responsibilities associated with a job and the working conditions involved.

Accepted Answer

A job description is a written document that outlines the duties, responsibilities, and working conditions associated with a job. It typically includes information about the tasks to be performed, the skills and qualifications required, and the physical and environmental requirements of the job. Job descriptions are an important tool for recruitment, selection, training, and performance evaluation.

Question 16

A job specification:

Accepted Answer

The answer of A job specification:
...

Question 17

Effective leaders are noted for their:

Accepted Answer

Effective leaders are those who can provide guidance based on values for making decisions. They have a clear sense of purpose and are able to articulate their vision to their followers. They inspire trust and confidence in their abilities and judgment. Effective leadership is not about getting others to do what they can't or won't do, nor is it about micromanaging or retaining too much control. It is about empowering others to take ownership of their work and to work towards a common goal.

Question 18

If a company is to succeed,a leader must perform four vital tasks which include:

Accepted Answer

The answer of If a company is to succeed,a leader...

Question 19

Tom is counseling an employee who is facing corrective discipline for a serious error in judgment on the job.The employee is very upset.Tom is trying to understand how the employee feels and strives to tell the employee he knows that this is a tough time and that the employee is upset.Tom is using ________ to improve his communication with the employee.

Accepted Answer

Tom is using empathy to understand and acknowledge the employee's emotional state. Feedback, clear organization, and ambiguity are not directly mentioned in the scenario.

Question 20

Today's leader is different from leaders in the past in that he/she:

Accepted Answer

Today's leader is more like the leader of a jazz band, encouraging creativity, innovation, and collaboration among individual members while guiding them towards a common goal. This approach values individual strengths and diversity within the organization, rather than relying on tight control or delegation of tasks.

Quiz 21: Staffing and Leading a Growing Company