When you're providing details in the body of routine or positive message,
A)include a checklist of questions for the reader to consider.
B)identify potential flaws in service.
C)be complementary.
D)maintain the supportive tone that you established in the introduction.
E)explain the consequences of not achieving your goal in writing.

Question

Quizplus · Accepted Answer

Maintaining a supportive tone throughout the message is important to keep the reader engaged and open to the details being provided. A checklist of questions or identification of potential flaws may be more appropriate for a negative message. Compliments can be included, but they should be relevant to the message and not overly effusive. Consequences can be mentioned, but the focus should be on achieving the desired outcome.

When You're Providing Details in the Body of Routine or Positive