Question 1

The key to cross-cultural and global business is

Accepted Answer

Effective communication is essential for success in cross-cultural and global business. This includes understanding cultural differences in communication styles, adapting communication methods to the cultural context, and being aware of how native language and translation can impact communication. While recognizing cultural biases, having a diverse workforce, and cross-cultural training are also important factors, effective communication ties all of these together and helps to overcome potential barriers to success in global business. Increased exports can be a result of successful global business, but it is not the key factor.

Question 2

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

Accepted Answer

Intercultural communication involves sending and receiving messages between people from different cultural backgrounds. Such differences in cultural backgrounds, including norms, values, beliefs, and traditions, could lead to different interpretations of verbal and nonverbal signs, making communication challenging. Therefore, option C is the correct choice. The other options are incorrect because they either include contradictory statements or do not address the main premise of intercultural communication.

Question 3

In today's global business world,communication and culture

Accepted Answer

Communication and culture are intimately linked, as different cultures have different communication styles, values, and attitudes that inform how people interact in business settings. These cultural nuances can have a significant impact on the success or failure of business interactions, from negotiations and sales to hiring and networking. It is crucial to understand the cultural context of your audience when communicating in a global business environment.

Question 4

The competitive advantage of a diverse workforce includes

Accepted Answer

A diverse workforce can help an organization better understand and connect with diverse markets, and in turn, lead to a competitive advantage in those markets.

Answer: E 
 A diverse workforce can also fulfill legal requirements related to equal employment opportunities and affirmative action, which can be an advantage in industries where diversity is heavily regulated.

Question 5

Local markets and national borders are no longer impassable barriers to business,thanks in part to

Accepted Answer

Transportation technologies such as air and sea transportation have made it easier and faster to move goods across borders and reach local markets.

Question 6

When you react ethnocentrically,you

Accepted Answer

Reacting ethnocentrically means viewing your own culture as superior to others. This often leads to negative attitudes and stereotypes towards other cultures, and can result in discrimination and prejudice. Therefore, assuming that your culture is superior to others is the best choice.

Question 7

Every attempt to send or receive a message is influenced by

Accepted Answer

Culture plays a significant role in shaping our communication patterns and affects how we interpret and transmit messages. Our cultural background influences our nonverbal cues, spoken language, and social norms, which can impact communication effectiveness. Therefore, it is essential to consider cultural differences when sending or receiving messages to avoid misunderstandings and promote successful communication.

Question 8

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

Accepted Answer

Cultural competency refers to the ability to effectively communicate and interact with individuals from diverse cultural backgrounds. It includes an understanding of cultural differences and the ability to adapt one's communication style accordingly. Cultural intuition and cultural insight are related concepts, but they do not encompass the full range of competencies needed for effective cross-cultural communication. Cultural dexterity and cultural coherence are not commonly used terms in this context.

Question 9

How does increased diversity present challenges for the workplace?

Accepted Answer

The answer of How does increased diversity present challenges for...

Question 10

Intercultural communication can challenge supervisors in all of the following ways except

Accepted Answer

Intercultural communication actually helps supervisors to get a broader range of views and ideas from diverse employees. Therefore, getting a limited range of views and ideas from diverse employees is not a challenge of intercultural communication for supervisors.

Question 11

As it applies to the contemporary workplace,the idea of diversity is limited to issues of race and ethnicity.

Accepted Answer

Diversity in the contemporary workplace includes not only issues of race and ethnicity, but also differences in gender, age, sexual orientation, religion, education, socioeconomic background, and more. It is a broad concept that encompasses all aspects of human differences.

Question 12

Many difficulties in intercultural communication occur because people in different cultures have different

Accepted Answer

The differences in assumptions about how people should think, behave, and communicate can lead to misunderstandings and difficulties in intercultural communication. While people may have different views and customs, it is important to recognize that there may be similar core values underlying these differences. Genetics, environments, and media may also play a role in shaping individuals' perspectives, but they are not necessarily the main factor in intercultural communication difficulties.

Question 13

How does intercultural communication affect cross-cultural and global business?

Accepted Answer

The answer of How does intercultural communication affect cross-cultural and...

Question 14

"All the characteristics and experiences that define each of us as individuals" is the definition of

Accepted Answer

Diversity refers to the various differences among people, including but not limited to race, ethnicity, culture, gender, sexual orientation, socioeconomic status, and life experiences. Therefore, it encompasses all the characteristics and experiences that make each of us unique as individuals.

Question 15

Nearly 90 percent of executives claim profit and revenue would increase with improvements in

Accepted Answer

Improving international communication skills can significantly enhance an organization's ability to operate and compete globally, leading to potential increases in profit and revenue.

Question 16

How can one learn to show respect for others and to communicate effectively in business?

Accepted Answer

The best way to learn to show respect for others and to communicate effectively in business is to adapt your communication style to that of the new cultures you encounter. It's important to acknowledge and respect cultural differences and adjust your communication style accordingly. Making assumptions, judging people based on dress or actions, and holding firm to biases can all lead to miscommunication and disrespectful behavior. It's important to approach each interaction with an open mind and a willingness to learn from and adapt to others.

Question 17

Of the top 10 export markets for U.S.products,________ percent have English as an official language.

Accepted Answer

Only Canada and the United Kingdom, out of the top 10 U.S. export markets, have English as an official language. Therefore, the correct answer is A) 2.

Question 18

Within three decades,the majority of the U.S.population will be made up of

Accepted Answer

Demographic trends suggest that by 2050, the population of the United States will become increasingly diverse, with a significant increase in minority populations such as Hispanic, African American, and Asian. Therefore, E (minorities) is the best choice. A, B, C, and D do not accurately reflect current or projected demographic trends.

Question 19

Culture influences how messages are sent and received in the workplace.

Accepted Answer

Culture encompasses a variety of elements that can influence communication in the workplace, such as language, customs, values, and norms. This can impact how messages are sent and received, and it's important for individuals to be aware of these cultural factors in order to communicate effectively with colleagues from different backgrounds.

Question 20

As businesses become more global,the workforce increasingly consists of employees with ________ national,religious,and ethnic backgrounds.

Accepted Answer

The word "diverse" means a variety of different things, and in this context, it refers to employees of different national, religious, and ethnic backgrounds. Therefore, option C is the most suitable choice. Option A (similar) and option B (identical) are both incorrect because they imply that the employees have the same backgrounds, which is not the case. Option D (triangulated) is not a relevant term in this context. Option E (mixed) is somewhat similar to option C, but "diverse" is a more appropriate word to describe the range of backgrounds that employees could have.

Quiz 3: Communication Challenges in a Diverse, global Marketplace