Question 1

The Walt Disney Company is world renowned for its destination resorts and theme parks. The company prides itself on providing the highest quality experiences for visitors to the parks and trains its employees as "cast members" who are all part of the show. Which group of employees is most likely to be considered an "outgroup" at the theme park?
A) those portraying famous Disney characters
B) those operating the rides
C) those repairing the rides
D) those cleaning the parks
E) those taking the tickets

Accepted Answer

Employees repairing the rides are typically not in direct contact with guests and are not part of the visible "show," making them more likely to be considered an "outgroup" compared to other roles that interact directly with visitors.

Question 2

When a group stands still or becomes locked into a fixed course of action, it is referred to being in the period of ________.
A) stagnancy
B) inertia
C) dormancy
D) transition
E) completion

Accepted Answer

Inertia refers to the tendency of a group to continue with its current course of action and resist changing its direction or making progress. It is similar to being stagnant or stuck, but specifically refers to the group's resistance to change. D, transition, refers to a period of change, so it is the opposite of inertia. A, stagnancy, and C, dormancy, also refer to a lack of movement or progress but do not specifically imply resistance to change. E, completion, refers to the end of a task or project, which is not necessarily related to the group's overall progress or direction.

Question 3

The Walt Disney Company is world renowned for its destination resorts and theme parks. The company prides itself on providing the highest quality experiences for visitors to the parks and trains its employees as "cast members" who are all part of the show. Which group of employees is most likely to be considered the "ingroup" at the theme park?
A) those portraying famous Disney characters
B) those operating the rides
C) those repairing the rides
D) those cleaning the parks
E) those taking the tickets

Accepted Answer

The employees portraying famous Disney characters, such as Mickey Mouse or Cinderella, are likely to be seen as the ingroup at the theme park. They are heavily involved in creating the magical experience for visitors and are often the most visible and interactive cast members. The other roles listed may still be important to the park's operation but may not have the same level of direct interaction with visitors or the same level of glamour as character performers.

Question 4

Which one of the following characteristics is not necessarily true about groups?
A) Group members are interdependent.
B) Groups have two or more members.
C) Groups are determined by the organization chart.
D) Groups interact.
E) Groups have particular objectives.

Accepted Answer

Groups are not necessarily determined by the organization chart. While some groups may be formally designated within an organization's hierarchy, others may develop informally through shared interests or goals. Therefore, the characteristic of being determined by the organization chart is not necessarily true about groups.

Question 5

Differentiate between formal and informal groups.

Accepted Answer

The answer of Differentiate between formal and informal groups....

Question 6

Temporary groups with deadlines have their own unique sequencing of actions. The first of these actions is ________.
A) forming
B) first meeting
C) norming
D) transitioning
E) performing

Accepted Answer

The first action in temporary groups with deadlines is the "first meeting," where the group comes together to understand the task and set initial goals.

Question 7

According to the punctuated-equilibrium model, the performance of the group decreases at the transition or midpoint of the process.

Accepted Answer

According to the punctuated-equilibrium model, a group will experience a burst of activity and significant progress at the midpoint of the process, not a decrease in performance.

Question 8

At the midpoint of a project, groups tend to experience all of the following except which?
A) bursts of changes
B) dropping of old patterns
C) increased group conflict
D) adoption of new perspectives
E) heightened awareness of time

Accepted Answer

According to research on group development, at the midpoint of a project, groups tend to experience bursts of changes, dropping of old patterns, adoption of new perspectives, and heightened awareness of time. However, increased group conflict is more commonly associated with the storming stage of group development, which occurs earlier in the process. Therefore, Option C, "increased group conflict," is the exception among these options.

Question 9

Tammy, Lisa, Bart, Madaline, and Roberto all work at Frink Electronics. After work, Tammy, Lisa, and Madaline all enjoy going to the Lux Lounge for Happy Hour. Tammy, Lisa, and Madaline constitute a(n) ________ group.
A) task
B) formal
C) informal
D) performance
E) action

Accepted Answer

Tammy, Lisa, and Madaline's gathering at the Lux Lounge is outside of work, and they are not officially designated as a group by Frink Electronics. Therefore, they are an informal group.

Question 10

According to the punctuated-equilibrium model, which two triggers bring about brief revolutionary change during the group's inertia?
A) group conflict and missed deadlines
B) missed deadlines and resource utilization
C) resource utilization and awareness of time
D) awareness of time and awareness of deadlines
E) awareness of deadlines and group conflict

Accepted Answer

The punctuated-equilibrium model suggests that long periods of stasis (equilibrium) are interrupted by brief periods of rapid change (punctuations). These punctuations are triggered by two factors: awareness of time and awareness of deadlines.

Question 11

According to the punctuated-equilibrium model, once set, the group's direction is unlikely to be reexamined throughout the first half of its life.

Accepted Answer

The punctuated-equilibrium model proposes that groups experience periods of stability interrupted by bursts of change, and during the stable periods, their direction is unlikely to be reexamined. This stable period makes up the first half of the group's life, after which the group experiences a period of rapid change and innovation.

Question 12

Which of the following statements is true regarding informal groups?
A) Informal groups are defined by the organization's structure.
B) In informal groups, the behaviors team members should engage in are stipulated by and directed toward organizational goals.
C) A group of people who come together to protest against a new law is an informal group.
D) The six members of an airline flight crew are an informal group.
E) Command groups and task groups are examples of informal groups.

Accepted Answer

Informal groups are formed voluntarily by individuals and are not defined by the organization's structure or directed toward organizational goals. A group of people coming together to protest against a new law is an example of an informal group. The six members of an airline flight crew are a formal group, as they are structured and directed toward organizational goals. Command groups and task groups are also formal groups.

Question 13

Tammy, Lisa, Bart, Madaline, and Roberto all work at Frink Electronics. After work, Tammy, Lisa, and Madaline all enjoy going to the Lux Lounge for Happy Hour. Tammy, Lisa, Bart, Madaline, and Roberto constitute a(n) ________ group.
A) task
B) formal
C) informal
D) performance
E) action

Accepted Answer

A formal group is one that is officially recognized and organized within a company, such as a work team or department. Tammy, Lisa, Bart, Madaline, and Roberto are all employees at Frink Electronics, making them part of a formal group within the organization.

Question 14

Julia, Bree, and David work in different departments but often eat lunch together. They are an example of a(n) ________ group.
A) formal
B) informal
C) command
D) task
E) interest

Accepted Answer

Julia, Bree, and David have formed a group voluntarily, outside of any formal or prescribed roles or responsibilities, making them an informal group.

Question 15

Social Identity Theory deals with how people group together according to race or culture.

Accepted Answer

Social Identity Theory explains how individuals categorize themselves and others into groups for self-identity, which can be based on various factors beyond just race or culture, such as interests, hobbies, religion, nationality, etc.

Question 16

When a group first meets, which of the following occurs?
A) General purpose is defined.
B) Assumptions on direction are made.
C) Approach to the project is determined.
D) Both A and C occur.
E) A, B, and C all occur.

Accepted Answer

When a group first meets, all of the following occur: the general purpose is defined, assumptions on direction are made, and the approach to the project is determined. This initial phase is crucial for setting the stage for the group's work together.

Question 17

Please describe the six stages of the punctuated-equilibrium model.

Accepted Answer

The answer of Please describe the six stages of the...

Question 18

Which of the following is not a reason why people join groups?
A) to consume fewer hours in decision making
B) to fulfill social needs for affiliation
C) to feel stronger and have fewer self-doubts
D) to achieve something that cannot be individually achieved
E) to have increased feelings of worth

Accepted Answer

Consuming fewer hours in decision making is not typically a reason why people join groups. Instead, people tend to join groups for social needs, personal empowerment, achieving goals, and increasing feelings of self-worth.

Question 19

Temporary groups with deadlines follow the five-stage group-development model of forming, storming, norming, performing, and adjourning.

Accepted Answer

Temporary groups with deadlines often do not follow the traditional five-stage group-development model linearly; they may skip stages or experience them in a different order due to time constraints.

Question 20

Shehenna, Puja, and Miguel were all recently hired by Blair Industries as account representatives. During their orientation, these three discovered that they would not be receiving any paid vacation time for their first year of employment. Social identity theory tells us which of the following is likely to occur?
A) The trio will quit.
B) The trio will bond together closely.
C) The trio will bond with others in the organization.
D) The trio will turn on each other.
E) The trio will sue.

Accepted Answer

Social identity theory suggests that individuals form close bonds with others who share similar experiences or identities. In this case, Shehenna, Puja, and Miguel all share the experience of not receiving paid vacation time. Therefore, it is likely that they will bond together closely to help cope with this shared experience.

Quiz 9: Foundations of Group Behavior

When a group stands still or becomes locked into a fixed course of action, it is referred to being in the period of ________.

Which one of the following characteristics is not necessarily true about groups?

Differentiate between formal and informal groups.

Temporary groups with deadlines have their own unique sequencing of actions. The first of these actions is ________.

According to the punctuated-equilibrium model, the performance of the group decreases at the transition or midpoint of the process.

At the midpoint of a project, groups tend to experience all of the following except which?

Tammy, Lisa, Bart, Madaline, and Roberto all work at Frink Electronics. After work, Tammy, Lisa, and Madaline all enjoy going to the Lux Lounge for Happy Hour. Tammy, Lisa, and Madaline constitute a(n) ________ group.

According to the punctuated-equilibrium model, which two triggers bring about brief revolutionary change during the group's inertia?

According to the punctuated-equilibrium model, once set, the group's direction is unlikely to be reexamined throughout the first half of its life.

Which of the following statements is true regarding informal groups?

Tammy, Lisa, Bart, Madaline, and Roberto all work at Frink Electronics. After work, Tammy, Lisa, and Madaline all enjoy going to the Lux Lounge for Happy Hour. Tammy, Lisa, Bart, Madaline, and Roberto constitute a(n) ________ group.

Julia, Bree, and David work in different departments but often eat lunch together. They are an example of a(n) ________ group.

Social Identity Theory deals with how people group together according to race or culture.

When a group first meets, which of the following occurs?

Please describe the six stages of the punctuated-equilibrium model.

Which of the following is not a reason why people join groups?

Temporary groups with deadlines follow the five-stage group-development model of forming, storming, norming, performing, and adjourning.