Question 1

Generally, a body position or movement by itself has a precise and universal meaning.

Accepted Answer

Body language and movements can have different meanings depending on cultural and individual contexts.

Question 2

Miranda is a mid-level supervisor at a home improvement store. Over the last few weeks, Miranda has noticed that Lauren has not been doing well at his job and the sales in his area have been slipping. Which method of communication would be best for Miranda to use to address this matter with Lauren?

Accepted Answer

An informal meeting allows for a personal and direct conversation, which can help address performance issues effectively and provide immediate feedback and support.

Question 3

Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called ________.

Accepted Answer

Selective perception refers to the common human tendency to perceive information and stimuli in a way that aligns with personal beliefs, values, and expectations. This means that individuals selectively attend to and filter out information based on their personal characteristics and biases, which may result in differences in interpretation and understanding of communication messages.

Question 4

Information overload occurs when ________.

Accepted Answer

Information overload occurs when the amount of information we have to work with exceeds our processing capacity, leading to a decrease in the quality or effectiveness of information processing and decision-making.

Question 5

Describe the various forms of nonverbal communication.

Accepted Answer

The answer of Describe the various forms of nonverbal communication....

Question 6

People often rely on ________ , a relatively superficial consideration of evidence and information making use of heuristics.

Accepted Answer

The given statement is talking about heuristics, which is a type of automatic processing. Option D correctly identifies this type of thinking as automatic processing.

Question 7

Which is the best manner in which to introduce information-security to an organization's employees?

Accepted Answer

Conducting a meeting is the best manner to introduce information-security to an organization's employees as it provides a platform for employees to ask questions and clarify their doubts regarding the security policies and practices. Additionally, it allows for face-to-face communication, which is more effective in ensuring the message is received and understood by employees. Other methods such as memos, letters, discussion forums, and training videos may not be able to provide the same level of interaction and engagement with employees.

Question 8

An employment interviewer who expects a female job applicant to put her family ahead of her career is likely to see that in all female applicants, regardless of whether they actually feel that way. This is an example of ________.

Accepted Answer

Selective perception refers to the tendency of individuals to selectively interpret or attend to certain messages or aspects of a situation, while ignoring others. In this case, the interviewer has a preconceived belief about female job applicants and therefore tends to see them all in a particular way, regardless of their actual characteristics or views.

Question 9

People who are high in ________ are most likely to be persuaded by evidence and facts.

Accepted Answer

People who are high in need for cognition enjoy engaging in effortful cognitive activities and enjoy analyzing and evaluating arguments, thus they are more likely to be persuaded by evidence and facts. The other needs listed are not directly related to a person's likelihood of being persuaded by evidence and facts.

Question 10

Filtering is a barrier to effective communication. Filtering takes place when ________.

Accepted Answer

Filtering occurs when a sender manipulates information so that it is perceived more favorably by the receiver, which can distort the message and hinder effective communication.

Question 11

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Accepted Answer

Jake is selectively filtering information in order to only convey what he thinks his boss wants to hear.

Question 12

All of the following might make messages more or less persuasive to an employee except ________.

Accepted Answer

The answer of All of the following might make messages...

Question 13

Zeus Industries sells satellite television systems. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems. Which of the following best characterizes the communication problems occurring between employees and senior management?

Accepted Answer

The communication problem occurring between employees and senior management can be characterized as filtering. Filtering is a communication barrier that occurs when information is deliberately withheld or distorted to influence the receiver's perceptions. In this case, employees may be providing senior management with biased or incomplete information, leading them to make decisions that are not in the best interest of the company. This is evident in the fact that employees are telling senior management that their recent investment was the right choice, even though sales are decreasing and customer service ratings are low.

Question 14

All of the following are high in channel richness except ________.

Accepted Answer

Writing is not high in channel richness because it only provides one-way communication and lacks the ability for immediate feedback and clarification that are present in other channels like words, gestures, postures, and smiles.

Question 15

Discuss the advantages and disadvantages of written communication.

Accepted Answer

The answer of Discuss the advantages and disadvantages of written...

Question 16

A major disadvantage of written communication is that it is more time consuming than oral communication.

Accepted Answer

Written communication requires more time to compose, review, edit and send compared to oral communication which is quicker and instant.

Question 17

Discuss the advantages and disadvantages of oral communication.

Accepted Answer

The answer of Discuss the advantages and disadvantages of oral...

Question 18

Which of the following refers to a detailed consideration of evidence and information relying on facts, figures, and logic?

Accepted Answer

Controlled processing involves a detailed consideration of evidence and information, relying on facts, figures, and logic. This type of processing requires conscious effort and attention, and is contrasted with automatic processing, in which information is processed quickly and unconsciously. Cognition processing and message processing are broader terms that can refer to any type of mental processing related to information or messages, while emotion processing specifically refers to the processing of emotional stimuli.

Question 19

You have recently been promoted to district manager of a large-scale restaurant chain which specializes in affordable meals in a pleasant environment. In accordance with management objectives, you are responsible for increasing sales of appetizers by 20% by the next quarter for the 15 locations in your area. Keeping channel richness in mind, how will you make contact with the restaurant employees to facilitate the sales increase?

Accepted Answer

The answer of You have recently been promoted to district...

Question 20

People are usually forced to think more thoroughly about what they want to convey in a spoken message than in a written one.

Accepted Answer

This statement is actually false. When communicating through writing, people often spend more time drafting and editing their message, allowing them to carefully consider and revise what they want to convey. In a spoken conversation, however, individuals may respond more quickly and without as much forethought, leading to potential linguistic errors or miscommunication.

Quiz 11: Communication