The text says that instant messaging has replaced e-mail as the channel of choice in some organizations, but that e-mail is still the most widely used channel.

Name: The text says that instant messaging has replaced e-mail as the channel of choice in some organizations, but that e-mail is still the most widely used channel.
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Question

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The text states that "instant messaging has replaced email as the go-to channel for some businesses, but email remains the most widely used channel overall."

The Text Says That Instant Messaging Has Replaced E-Mail as the Channel